MUHD HAFIZUDDIN
BOARDING OFFICER
Port Klang, Selangor,10
Summary
Dynamic and detail-oriented Boarding Officer / Port Agent with experience at S5 Asia, Port Klang, ensuring smooth vessel operations and safe crew management. Skilled in coordinating port clearance, facilitating vessel boarding and documentation, and liaising with authorities and ship crews to maintain operational efficiency. Adept at monitoring vessel compliance, addressing crew and vessel needs, and supporting safe and timely voyages. Strong communicator with a proactive approach to problem-solving and maintaining high safety and service standards in port operations.
Overview
7
7
years of professional experience
2
2
Languages
Work History
BOARDING OFFICER
S5 ASIA SDN BHD
06.2024 - Current
- Manage to assist in terms of manpower for expanding S5 Asia SDN BHD branch at Malacca at the end of 2024 until now.
- Capable of handling almost 20 cruise vessel and tanker liquid bulk for inward and outward process monthly.
- Cooperate with operation team to execute cruise season and also high volume (50 vessel) of vessel incoming at Port Klang and Malacca.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations during handling operation at pier and terminal.
- communicating with client or crew via email and other method to make sure all process smooth and clear upon arrival and departure.
- Handled vessel requests to ensure ships were maintained at optimal condition for safe operations and voyage readiness.
Sales Manager
Protege ELIT, TM Malaysia
09.2022 - 04.2023
- Managed a successful UNIFI sales campaign, achieving sales of 100 units within the designated timeframe.
- Provided timely and comprehensive reports on sales performance to senior management, offering valuable insights for strategic decision-making.
- Led a team of 40 sales agents, fostering a collaborative environment and ensuring adherence to sales targets.
- Implemented efficient scheduling strategies over a 4-month period, resulting in optimized resource allocation and improved productivity.
- Cultivated strong relationships with 30 clients, addressing their needs promptly and maintaining high levels of customer satisfaction.
- Conducted weekly UNIFI product/package demonstrations and application training sessions at 4 TM branches, enhancing staff competencies and driving sales growth.
Intern
Majlis Daerah Machang
03.2022 - 07.2022
- Coordinated meetings involving the State Director and District Officer, ensuring smooth communication and scheduling to facilitate effective decision-making processes.
- Managed communication by composing and disseminating over 200 emails, correspondence memos, and letters within a 4-month internship period, maintaining professionalism and clarity in all communications.
- Scheduled interviews for more than 20 candidates, showcasing strong organizational skills and meticulous attention to detail to ensure efficient coordination between hiring teams and candidates.
- Handled approximately 63 complaint investigations from residents, demonstrating a proactive approach to resolving issues promptly and ensuring accurate reporting.
Staff
KB Thai
05.2019 - 03.2020
- Facilitate the seamless opening and closing of the store by coordinating with team members, organizing tasks, and ensuring all operational procedures are followed meticulously.
- Proactively manage customer complaints related to food and service quality, effectively resolving issues to enhance customer satisfaction and uphold the company's reputation.
Education
Bachelor of Human Resources Management -
Universiti Pertahanan Nasional Malaysia
01-2021
Sijil Pelajaran Malaysia (SPM) - undefined
SM Teknik Melaka
01-2017
Skills
Leadership & Team work
Communication
Problem-solving
Organization & time management
Multitasking
Administrative
Digital Skills & Flexibility
Scheduling and reporting
Strategic planning
Timeline
BOARDING OFFICER
S5 ASIA SDN BHD
06.2024 - Current
Sales Manager
Protege ELIT, TM Malaysia
09.2022 - 04.2023
Intern
Majlis Daerah Machang
03.2022 - 07.2022
Staff
KB Thai
05.2019 - 03.2020
Sijil Pelajaran Malaysia (SPM) - undefined
SM Teknik Melaka
Bachelor of Human Resources Management -
Universiti Pertahanan Nasional Malaysia
Awards
- Leader of Character in UPNM, 2022-01-01
- Best Athlete SMTM, 2017-01-01
- Best UPNM facilitator for Program Jati Diri in SK Desa Tasik, 2020-01-01