MUHAMMED FIKRY ABDUL AZIZ
Pontian,01
Summary
Dedicated IT professional with a strong background in technical support and operations. Seeking to further my knowledge and expertise in information technology. Experienced in managing network systems, supporting users, and ensuring operational efficiency in a fast-paced environment Knowledgeable Computer Operator effective at setting controls and running specific daily tasks.
Overview
7
7
years of professional experience
Work History
Data Center Engineer
Pioneer InfoTech (S) Pte Ltd
Johor Bahru,Malaysia
03.2026 - Current
- Hardware delivery/ receive at Data Centers
- Rack mount servers
- Decommission and dispose old servers
- Vendor escorting
- Asset tagging, tracking and asset audit
- Update inventory file
- Check power consumption and provide utilization information
- Regular update and publish Data Center utilization reports
- Perform hardware swap in accordance with BNP Paribas instructions on BNP Paribas responsibility
- Assist BNP Paribas staff with troubleshooting of server, network or other equipment installed in BNP Paribas Data Centers and technical rooms
- Cable patching/ troubleshooting
- Backup media handling
Data Center Operation (Computer Operator)
UNITED OVERSEAS BANK BERHAD
Kuala Lumpur, Malaysia
09.2022 - 03.2026
- Executed batch job processing for IBG, Remittance, FITAS, ICA and RBS, ensuring smooth production scheduling.
- Managed Start of Day (SOD) and End of Day (EOD) operations following standard IT checklists.
- Monitored 24x7 system operations, ensuring uninterrupted IT services across platforms such as Control-M, Genous, Truesight.
- Performed synchronization between Production (PROD) and Disaster Recovery (DR) environments, ensuring data integrity.
- Implemented Disaster Recovery (DR) plans by executing scheduled back and restore procedures.
- Collaborated with vendors on system maintenance, ensuring all tasks were executed on schedule.
- Executed UAT operational scripts including batch run execution, program deployment, and application restarts.
- Processed ad-hoc requests for backup, restoration, and system recovery in PRCD and UAT environments.
- Conducted scheduled weekly and monthly server reboots for Windows and UNIX systems to maintain optimal performance.
- Generated comprehensive reports on system operations, monitoring, and data performance analytics.
Data Center Operation (Computer Operator)
BANK SIMPANAN NASIONAL (BSN)
Bangi, Selangor, Malaysia
09.2020 - 09.2022
- Assigned daily tasks to a team of three colleagues, ensuring smooth workflow and task completion.
- Managed ATM operations, including opening and closing machines schedule.
- Responded to end-user support requests, providing clear guidance basic troubleshooting assistance.
- Conducted server maintenance tasks, including net backup checks and performance monitoring.
- Ensured timely file transfers and job scheduling using TSO and Accsend systems to maintain system efficiency.
- Performed routine preventative maintenance on IT systems and machinery, minimizing downtime and reducing unexpected breakdowns.
- Monitor and to make sure ICBS apps schedule job run smoothly.
IT Technician
NETHERLAND MARITIME INSTITUTE OF TECHNOLOGY
Johor Bahru, Malaysia
01.2020 - 06.2020
- Managed network cabling and installation in classrooms to ensure reliable connectivity.
- Maintained printers, CCTV systems, and network infrastructures to support institutional operations.
- Installed Wi-Fi LAN cables, and rack servers to enhance network efficiency and accessibility.
- Provided hardware and software troubleshooting, improving system functionality.
- Set up PCs, projectors, and microphones for video conferencing rooms, ensuring seamless communication.
- Maintained office PCs and network systems, ensuring optimal performance and security.
- Installed, repaired, and optimized network infrastructure, including wiring, cabling, and IT devices.
- Diagnosed repaired peripheral devices such as printer and scanners to minimize downtime.
- Responded to end-user support requests, providing clear guidance and basic troubleshooting assistance.
IT Technician (Intern)
Adtec Melaka
Melaka
06.2019 - 12.2019
- Set up and maintained desktop PCs to ensure smooth operation for student use.
- Installed, updated, and troubleshooted desktop PCs to provide reliable systems for student learning.
- Planned and managed LAN cabling for a new classroom network, ensuring proper connectivity and performance.
- Assisted in the development of IT projects, contributing to successful project completion within deadlines.
- Delivered training sessions to staff members on various technology topics, enhancing their proficiency in using tools effectively.
Education
Bachelor Of Information Technology -
- Estimate completed Dec 2026
- GPA: 3.32
Diploma Kemahiran - Computer Systems
12-2019
- Selected to represent college in Student Exchange Programme (Japan) - 1 week robotics programme
- GPA: 3.54
Sijil Kemahiran Tahap 1,2 dan 3 - Computer System
06-2018
- GPA: 3.54
Skills
- Data Entry
- System monitoring
- Hardware and software installation
- User Support
- Network Management
- Customer Service
- Data Management
- Technical Troubleshooting
- Hardware Installations
- Network Cabling
Languages
Malay - Proficient
English - Intermediate
Timeline
Data Center Engineer - Pioneer InfoTech (S) Pte Ltd
03.2026 - Current
Data Center Operation (Computer Operator) - UNITED OVERSEAS BANK BERHAD
09.2022 - 03.2026
Data Center Operation (Computer Operator) - BANK SIMPANAN NASIONAL (BSN)
09.2020 - 09.2022
IT Technician - NETHERLAND MARITIME INSTITUTE OF TECHNOLOGY
01.2020 - 06.2020
IT Technician (Intern) - Adtec Melaka
06.2019 - 12.2019
Advanced Technology Training Center (ADTEC)-Alor Gajah Melaka - Diploma Kemahiran, Computer Systems
Open University Malaysia - Bachelor Of Information Technology,
INSTITUT LATIHAN PERINDUSTRIAN Selandar Melaka - Sijil Kemahiran Tahap 1,2 dan 3, Computer System