Vacations
MUHAMMAD ZULFAKHRI BIN IZHAM
FREELANCED
Ayer Itam, Penang
Summary
- Experienced with providing top-notch food and beverage service in dynamic setting. Utilizes strong customer service skills to ensure guest satisfaction and smooth operations. Knowledge of effective teamwork and multitasking, contributing to positive dining experience.
- Professional technician prepared for assembly roles with robust background in mechanical and electronic system assembly. Known for meticulous attention to detail and ability to follow precise assembly instructions. Strong emphasis on collaborative teamwork and driving successful outcomes, adaptable to dynamic needs of production lines.
- Professional, skilled mechanic with hands-on expertise in diagnostics, maintenance, and repair of motorcycles. Proven ability to work effectively within team and adapt to changing tasks. Strong problem-solving skills and commitment to delivering high-quality results. Reliable and adept at both independent work and collaborative projects.
- Professional mechanic skilled in providing top-notch repair and maintenance services for motorcycles. Consistently ensures optimal performance and safety through meticulous attention to detail. Known for strong teamwork and adaptability, effectively meeting changing demands and delivering reliable results.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Food and Beverage Server
CITITEL HOTEL MALAYSIA
03.2008 - 08.2012
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Remained focused, calm and professional during peak rush hours.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Adhered to health and safety standards while handling food and beverages.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Addressed and handled customer complaints in polite and professional manner.
- Checked on guests throughout meal to attend to needs and provide great service.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Memorized dynamic menu options to accurately relay offerings to guests.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Supported cost control measures by accurately tracking inventory levels and minimizing waste through proper portioning practices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Foreman
ONG TEIK SOON MOTOR REPAIR AND SERVICES
02.2013 - 02.2014
- Ensured a safe working environment by following industry safety standards and maintaining clean workspaces.
- Repaired or modified motorcycle frame, enhancing durability, and structural integrity.
- Enhanced customer satisfaction by providing timely and efficient motorcycle repairs and maintenance.
- Performed brake repairs and servicing for effective and safe braking.
- Diagnosed complex mechanical issues with accuracy, reducing the need for additional troubleshooting time.
- Exhibited strong attention to detail in all aspects of repair work, preventing errors that could lead to costly rework or unsafe riding conditions.
- Performed maintenance on different categories and brands of motorcycles.
- Dismantled and rebuilt engines to diagnose and repair problems.
- Operated diagnostic equipment to better educate customers on problems with their vehicles.
- Increased workshop efficiency by implementing organized systems for managing tools, parts, and equipment.
- Demonstrated expertise in various motorcycle brands, expanding the company''s reach to a diverse clientele base.
- Collaborated with suppliers to procure high-quality parts at competitive prices, benefiting both clients and the business''s bottom line.
- Specialized in servicing foreign manufacturers' makes and used tools specific to brand.
- Streamlined repair processes through effective communication with team members and proper documentation of work orders.
- Fabricated parts and components for repairs to motorcycle frame adding support and durability.
- Performed routine maintenance tasks for optimal motorcycle performance and longevity.
- Provided exceptional customer service by addressing concerns promptly, explaining repairs clearly, and offering expert advice on motorcycle care.
- Assisted in training new mechanics on best practices for problem-solving procedures, repair techniques, and shop protocols.
- Inspected and replaced tires and suggested best type of tires based on customer needs and riding history.
- Diagnosed and repaired electrical assemblies such as headlights, tail lights, starters and signal lights in accordance with DOT laws.
- Disassembled subassembly units checking alignment, freedom of movement and corrosion control.
- Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
- Cleaned, sanded, repaired and replaced engine parts before reassembly.
- Promoted a positive team atmosphere by actively supporting colleagues during busy periods or when facing challenging repairs.
- Led informative workshops for local motorcycle enthusiasts on topics such as basic maintenance, riding safety, and seasonal care tips.
- Built lasting relationships with customers through genuine interest in their needs and consistent delivery of top-notch service experiences.
- Managed inventory levels to ensure adequate stock of commonly used parts while minimizing excess storage costs.
- Listened to engines, examined vehicle frames or conferred with customers to determine nature and extent of malfunction or damage.
- Used blueprints and technical instructions to make repairs to and replacements of motorcycle subassemblies such as brakes, forks, and transmissions.
- Diagnosed problems by listening to running vehicles, conducting visual inspections and dismantling systems to inspect internal components.
- Replaced and maintained headlights, handlebar controls and mufflers for functional or aesthetic reasons.
- Mounted, balanced or checked tire condition or pressure.
- Conferred with clients to establish nature of defects or malfunctions affecting vehicle operations.
- Worked with clients to develop plans for ordering, installing and aligning parts and performing detail work.
- Replaced defective parts using hand or powers tools, arbor presses and flexible power presses.
Night Security Guard
SASA SECURITY SDN. BHD.
04.2016 - 05.2017
- Prevented losses and damage by informing violators of policy and procedures and restraining trespassers.
- Documented incidents meticulously, aiding in investigations and resolution of security breaches.
- Improved overall facility security by identifying potential risks and implementing appropriate countermeasures.
- Maintained a secure environment for employees and visitors with diligent observation and proactive intervention.
- Responded to emergencies promptly, providing assistance and coordinating with local authorities as needed.
- Ensured safety and security of the premises by conducting thorough patrols and monitoring surveillance equipment.
- Educated staff on effective safety measures, enhancing awareness of best practices throughout the organization.
- Maintained and submitted logs and reports of nightly activities and followed-up on irregularities to discourage repeat occurrences.
- Enhanced personal readiness by staying current on industry trends and participating in ongoing training opportunities.
- Responded to alarms, hazardous situations and other incidents and called police or fire departments to mitigate emergencies.
- Demonstrated professionalism while interacting with clients, visitors, and law enforcement officials during high-stress situations.
- Collaborated closely with fellow security officers, fostering a strong team dynamic that enhanced overall effectiveness.
- Managed access control systems effectively, ensuring only authorized personnel entered restricted areas.
- Assisted in developing emergency response plans, contributing to a safer environment for all occupants.
- Secured premises and personnel by monitoring and inspecting surveillance equipment and access points and denying entry to unauthorized visitors.
- Prevented unauthorized access by verifying identification and monitoring visitor logs.
- Provided timely communication regarding any suspicious activity or potential threats to appropriate parties.
- Defused potentially aggressive or abusive behavior and contacted police to apprehend perpetrators.
- Participated actively in team meetings to share insights and learn from the experiences of fellow security officers, fostering continuous improvement in the overall security program.
- Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Food and Beverage Attendant
BERJAYA HOTEL
07.2017 - 11.2018
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Greeted and seated guests to provide friendly and welcoming experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Trained new staff members on company policies and procedures.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for customers.
- Reduced waste by implementing effective portion control and inventory management practices.
- Monitored and managed reservation system, optimizing seating arrangements and reducing wait times.
- Streamlined beverage service, allowing for faster order turnaround and increased customer satisfaction.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
- Improved efficiency by coordinating with kitchen staff on order timing and special requests.
- Improved customer satisfaction by quickly addressing and resolving any complaints or concerns.
- Increased sales of daily specials by effectively communicating options and recommendations to guests.
- Fostered positive dining atmosphere by engaging with guests and providing personalized service.
- Implemented new cleaning protocols, significantly improving hygiene standards in dining and kitchen areas.
- Trained new staff on proper service techniques and customer interaction, fostering team of competent and friendly attendants.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food, enhancing overall service efficiency.
- Conducted regular quality checks on food and beverage items, maintaining high standards of service.
- Enhanced team morale and productivity by organizing regular meetings to discuss improvements and share feedback.
- Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
- Assisted in menu development, contributing to diverse and appealing selection for patrons.
- Developed customer feedback system, leading to notable improvements in service and menu offerings.
- Ensured compliance with all health and safety regulations, maintaining safe environment for both staff and patrons.
- Facilitated smooth flow of service during special events and functions, ensuring guest satisfaction.
- Enhanced dining experience by providing prompt and courteous service to guests.
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Processed payments for orders and provided customers with change.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted with bussing tables and cleaning up spills.
- Set up advertising signs and displays on shelves, counters and tables.
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room and bar areas for signs of overcrowding.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Assisted customers with carry-out service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Offered product samples, answered questions and helped customers find items.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Assembly Technician
SAM MEERKAT (M) SDN. BHD.
12.2018 - 05.2020
- Reassembled and adjusted components to meet required specifications.
- Performed assembly of products according to specifications and instructions.
- Reduced production downtime by performing regular maintenance checks on tools and equipment.
- Assisted in troubleshooting and resolving issues during the assembly process, minimizing delays in production schedules.
- Assembled and aligned parts and fixtures using hand and power tools.
- Maintained accurate records of parts used in assembly process to enable tracking history and store consistent information.
- Worked directly with QA personnel to identify and correct defects.
- Inspected all work for quality and compliance with design standards.
- Trained new staff to perform assembly techniques, troubleshooting and preventative maintenance.
- Collaborated with cross-functional teams to identify areas for improvement in the assembly process.
- Increased team productivity, training new hires on assembly procedures and techniques.
- Maintained accurate records of completed assemblies, ensuring proper documentation for quality assurance purposes.
- Improved product quality with meticulous attention to detail during assembly processes.
- Supported continuous improvement initiatives, implementing Lean Manufacturing principles within the workspace.
- Consistently met or exceeded production targets by maintaining a focused and efficient work approach.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Exceeded customer expectations with timely completion of complex projects requiring precise coordination among team members.
- Executed regular tests and inspection procedures to assemble products according to specifications.
- Followed specific blueprints and diagrams to assemble components and comply with industry standards.
- Followed operating procedures to maintain logbooks.
- Inspected parts and assemblies before shipment to customers to verify accuracy.
- Maintained good stock levels, counted parts, and requested additional supplies.
- Managed multiple priorities effectively, resulting in successful completion of assigned tasks within tight deadlines.
- Implemented cost-effective assembly processes for high-volume production output.
- Contributed to environmental sustainability by suggesting and implementing waste-reduction practices.
- Boosted customer satisfaction by assembling products with attention to detail and functionality.
- Fostered culture of continuous improvement, encouraging feedback on assembly processes.
- Delivered exceptional craftsmanship, consistently producing high-quality products that met customer specifications and requirements.
- Improved safety standards by conducting regular checks and maintaining clean work environment.
- Contributed to project success by meeting tight assembly deadlines without compromising quality.
- Ensured compliance with industry standards by keeping updated on new regulations and technologies.
- Improved assembly line safety, conducting regular workshops on proper equipment handling.
- Enhanced product reliability with thorough testing and adjustments during assembly.
- Enhanced assembly efficiency by streamlining workstations and optimizing workflows.
- Facilitated cross-training programs, enhancing team versatility and backup capabilities.
- Expedited order fulfillment through effective prioritization of tasks and time management skills.
- Supported product development, contributing ideas for design improvements during assembly.
- Increased production efficiency with implementation of streamlined assembly processes.
- Maintained open lines of communication with supervisors regarding potential issues or concerns impacting the efficiency of assembly processes.
- Ensured workplace safety, adhering to company guidelines and OSHA standards at all times.
- Collaborated with engineers to refine assembly instructions, resulting in clearer guidelines.
- Optimized assembly line layout for improved workflow and ergonomics.
- Achieved consistent quality control by rigorously adhering to inspection protocols.
- Streamlined communication between departments, ensuring timely delivery of assembly components.
- Streamlined inventory management, organizing parts and tools for easy access.
- Reduced downtime, promptly troubleshooting and repairing assembly line equipment.
- Ensured product quality by meticulously assembling components according to detailed specifications.
- Enhanced team productivity by sharing expert knowledge on assembly techniques.
- Accelerated product delivery to market by identifying bottlenecks in assembly process.
- Participated in projects requiring assembly of large and small components.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Assembled parts correctly according to specifications, reducing quality issues.
- Completed tasks on time to meet quality and safety standards.
- Troubleshot and resolved mechanical issues that occurred during assembly.
- Maintained detailed records of production and assembly processes.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Trained new assembly personnel on proper use of equipment.
- Documented all in-process and out-of-process assembly activities.
- Coordinated with other departments to complete projects within deadline.
- Verified part numbers and placed parts in appropriate shipping containers.
- Monitored inventory, keeping necessary supplies on hand.
- Recognized and reported defective material and equipment to shift supervisor.
- Inspected completed products to encourage quality and adherence to company standards.
- Operated hoists, cranes and other heavy machinery to transport materials and parts.
- Assisted in development of new assembly processes.
- Followed safety protocols to maintain safe working environment.
- Carried out preventative maintenance, keeping tools and machinery functional.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Performed daily maintenance and inspection of machinery to drive optimal performance.
Fresh Food Supplier And Dispatcher
RASYA HANIS ENTERPRISE
06.2021 - 02.2024
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Negotiated favorable contracts with vendors, achieving significant cost savings for the organization.
- Streamlined the procurement process for increased efficiency in supply chain management.
- Oversaw quality control processes, ensuring that all incoming materials met organizational standards before distribution or use.
- Coordinated closely with sales teams during promotional events periods to meet increased demand without compromising inventory levels or customer satisfaction.
- Collaborated with cross-functional teams to ensure seamless integration of supply activities into overall business operations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Developed and maintained professional relations between customer, store personnel, and company.
- Increased repeat business by providing friendly and professional service to customers.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
- Communicated proactively with management about potential issues or delays in delivery times.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Promoted culture of safety, adhering strictly to road safety regulations and company policies.
- Improved delivery efficiency with meticulous planning and route optimization.
- Adapted quickly to new technology and apps for efficient order tracking and delivery.
- Facilitated smooth delivery process, communicating effectively with customers about arrival times.
- Strengthened customer relationships, providing friendly service and addressing inquiries promptly.
- Minimized delivery errors by verifying orders and customer details thoroughly before departure.
- Enhanced team morale by sharing tips and best practices for efficient food delivery.
- Navigated through diverse routes to optimize delivery times, ensuring customer satisfaction.
- Enhanced safety, conducting regular vehicle maintenance checks and following traffic laws diligently.
- Improved delivery times with strategic planning and knowledge of local traffic patterns.
- Achieved high levels of punctuality, consistently arriving at destinations as scheduled.
- Fostered positive work environment by assisting fellow drivers with route planning and problem-solving.
- Enhanced customer satisfaction by ensuring timely and accurate food deliveries.
- Resolved customer complaints with professionalism, restoring confidence in service.
- Collaborated with restaurant staff to ensure orders were correctly prepared and ready for dispatch.
- Maintained vehicle cleanliness and safety, contributing to positive company image.
- Contributed to team goals by exceeding individual delivery targets without compromising service quality.
- Demonstrated flexibility, adjusting routes in response to traffic conditions or customer requests.
- Ensured order accuracy and quality, checking items before delivery for seamless customer experience.
- Supported operational efficiency, keeping accurate logs of deliveries and vehicle maintenance.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
- Maintained positive relationships with customers to promote continued business opportunities.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Processed customer payments and kept accurate financial records.
- Communicated regularly with dispatcher for delivery route details and changes.
- Immediately addressed problems with customers to promote speedy resolution.
- Completed daily pre- and post-trip vehicle inspections.
- Developed strong customer base through efficient and reliable service.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Implemented policies and procedures across warehouse and shipping platforms.
- Stocked shelves and loaded orders to prepare deliveries.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Assisted with sorting and organizing stockroom items.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Processed payments, made change, and provided receipts.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Maintained records of sales and customer information to support accuracy.
Night Security Guard
KAWALAN KESELAMATAN BG SDN. BHD.
03.2024 - 06.2024
- Conducted fire safety inspections routinely, addressing hazards proactively to safeguard against potential incidents.
- Conducted regular audits of security equipment, guaranteeing optimal functionality during critical moments.
- Handled sensitive information discreetly while maintaining confidentiality at all times in accordance with company policy.
- Developed proficiency in various security software tools, maximizing efficiency in daily tasks such as reporting and incident documentation.
- Supported event planning teams by assessing venues for potential vulnerabilities and suggesting improvements for guest safety.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Prevented losses and damage by informing violators of policy and procedures and restraining trespassers.
- Documented incidents meticulously, aiding in investigations and resolution of security breaches.
- Improved overall facility security by identifying potential risks and implementing appropriate countermeasures.
- Maintained a secure environment for employees and visitors with diligent observation and proactive intervention.
- Responded to emergencies promptly, providing assistance and coordinating with local authorities as needed.
- Ensured safety and security of the premises by conducting thorough patrols and monitoring surveillance equipment.
- Educated staff on effective safety measures, enhancing awareness of best practices throughout the organization.
- Maintained and submitted logs and reports of nightly activities and followed-up on irregularities to discourage repeat occurrences.
- Enhanced personal readiness by staying current on industry trends and participating in ongoing training opportunities.
- Responded to alarms, hazardous situations and other incidents and called police or fire departments to mitigate emergencies.
- Demonstrated professionalism while interacting with clients, visitors, and law enforcement officials during high-stress situations.
- Collaborated closely with fellow security officers, fostering a strong team dynamic that enhanced overall effectiveness.
- Managed access control systems effectively, ensuring only authorized personnel entered restricted areas.
- Assisted in developing emergency response plans, contributing to a safer environment for all occupants.
- Secured premises and personnel by monitoring and inspecting surveillance equipment and access points and denying entry to unauthorized visitors.
- Prevented unauthorized access by verifying identification and monitoring visitor logs.
- Provided timely communication regarding any suspicious activity or potential threats to appropriate parties.
- Defused potentially aggressive or abusive behavior and contacted police to apprehend perpetrators.
- Participated actively in team meetings to share insights and learn from the experiences of fellow security officers, fostering continuous improvement in the overall security program.
- Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Security Guard
LISTEN SECURITY SDN. BHD.
03.2025 - 11.2025
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Enhanced team morale and cohesiveness with regular training sessions on security best practices.
- Managed access control systems to ensure authorized entry, maintaining secure environment.
- Promoted to team leader for demonstrating exceptional leadership and security management skills.
- Led security briefings for new employees, ensuring high level of preparedness across team.
- Coordinated with local law enforcement during investigations, aiding in resolution of several critical incidents.
- Fostered safe shopping environment, quickly addressing customer concerns and incidents.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Initiated community watch program, strengthening ties between security personnel and local residents.
- Improved team response times with thorough training on emergency procedures.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Increased staff compliance with security protocols through effective communication and enforcement.
- Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Enhanced security perimeter integrity by conducting regular patrols of property.
- Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
- Developed emergency evacuation plans, ensuring staff readiness in case of incident.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
No Degree - TIADA
SEKOLAH MENENGAH KEBANGSAAN AIR ITAM
Ayer Itam, Penang, Malaysia 04.2001 -
Skills
Patrolling
Interests
Hardwork
Timeline
Security Guard
LISTEN SECURITY SDN. BHD.
03.2025 - 11.2025
Night Security Guard
KAWALAN KESELAMATAN BG SDN. BHD.
03.2024 - 06.2024
Fresh Food Supplier And Dispatcher
RASYA HANIS ENTERPRISE
06.2021 - 02.2024
Assembly Technician
SAM MEERKAT (M) SDN. BHD.
12.2018 - 05.2020
Food and Beverage Attendant
BERJAYA HOTEL
07.2017 - 11.2018
Night Security Guard
SASA SECURITY SDN. BHD.
04.2016 - 05.2017
Foreman
ONG TEIK SOON MOTOR REPAIR AND SERVICES
02.2013 - 02.2014
Food and Beverage Server
CITITEL HOTEL MALAYSIA
03.2008 - 08.2012
No Degree - TIADA
SEKOLAH MENENGAH KEBANGSAAN AIR ITAM
04.2001 -