Muhammad Zikry Bin Mohamed Zaki
Negeri Sembilan
Summary
Dynamic hospitality professional with experience at MYSTEP, excelling in customer engagement and operational efficiency. Proven ability to prioritize tasks and enhance sales through strong verbal communication. Recognized for delivering exceptional service and maintaining high standards in fast-paced environments, ensuring guest satisfaction and smooth operations.
Overview
4
4
years of professional experience
Work History
Guest Assistant
MYSTEP Guest Assistant (Department Flight Operation & Management (FOM)
09.2024 - Current
- Assisted passengers with self check-in kiosks and self bag drop machines.
- Guided passengers on printing boarding passes and bag tags.
- Helped ensure smooth passenger flow and minimized waiting times at self-service areas.
Service Crew Member
Select Service Partner (SSP) Malaysia
04.2023 - 01.2024
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Operated point-of-sale system efficiently to process transactions accurately.
- Collaborated with team members to maintain cleanliness and organization of dining area.
Food Stall Assistant
Pau Pak Ngah
10.2022 - 12.2022
- Prepared, packed, and sold steamed buns (pau) and beverages to customers.
- Handled cash transactions and maintained cleanliness at the stall area.
- Assisted in food preparation, including steaming and restocking ingredients.
Catering Assistant (Part-Time)
Laman Nasrullah (Syahmi Caterer)
04.2022 - 10.2022
- Assisted in setup and breakdown of catering events, ensuring efficient operations.
- Supported food preparation by following safety and hygiene standards.
- Collaborated with team members to deliver exceptional customer service during events.
Skills
- Skilled at prioritizing tasks simultaneously
- Strong verbal communication
- Sales enhancement techniques
- Hospitality management experience
- Customer engagement
Timeline
Guest Assistant
MYSTEP Guest Assistant (Department Flight Operation & Management (FOM)
09.2024 - Current
Service Crew Member
Select Service Partner (SSP) Malaysia
04.2023 - 01.2024
Food Stall Assistant
Pau Pak Ngah
10.2022 - 12.2022
Catering Assistant (Part-Time)
Laman Nasrullah (Syahmi Caterer)
04.2022 - 10.2022