MUHAMMAD ZARIQ BIN ZAINUDDIN

• Collaborate with logistics team to develop and implement effective delivery strategies, considering factors such as route optimization, vehicle capacity, and delivery timeframes.
  
• Track and analyze key performance indicators (KPIs) related to last mile delivery operations. Identify areas for improvement, such as delivery times, delivery success rates, and customer satisfaction. Develop and implement action plans to address any performance gaps.
  
• Act as point of contact for escalated issues related to last mile delivery operations. Investigate and resolve customer complaints, delivery delays, and other operational challenges. Collaborate with cross-functional teams to find solutions and prevent future issues.
  
• Continuously evaluate and improve existing delivery processes to enhance efficiency and customer experience. Identify opportunities to streamline operations, reduce costs, and optimizing resource allocation. Implement best practices and standard operating procedures (SOPs) to ensure consistent delivery performance.
  
• Collaborate with external vendors, such as delivery service providers or courier companies, to ensure smooth coordination and execution of deliveries. Monitor vendor performance, negotiate contracts, and maintain positive relationships to meet service level agreements (SLAs) and quality standards.
  
• Ensure compliance with relevant regulations, safety protocols, and legal requirements associated with last mile delivery operations. Promote culture of safety among delivery personnel, enforce compliance with traffic rules, and implement measures to prevent accidents or injuries.
  
• Maintain effective communication channels with internal stakeholders, such as customer service, inventory management, and sales teams. Provide regular updates on delivery performance, address concerns, and collaborate to meet customer expectations.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Worked varied hours to meet seasonal and business needs.

• Completed daily cycle counts to maintain accuracy of records.
• Completed physical inventory counts each month.
• Unloaded shipments, reviewed merchandise, and tracked paperwork.
• Audited and corrected discrepancies in inventory numbers.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
• Developed and implemented system to track and monitor incoming, outgoing and on-hand inventory.
• Completed stock inventories to identify and address issues negatively impacting controls.
• Budgeted and forecasted inventory needs incorporating sales trends and customer demand.
• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
• Built strong vendor relationships for timely goods and materials deliveries.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Developed and maintained knowledgeable and productive team of employees.

• Assessed vendor operations according to quality benchmarks and standards.
• Analyzed, optimized and oversaw inventory procedures to improve supply chain operations.
• Addressed and resolved order discrepancies to improve quality and maintain organization's reputation.
• Planned and implemented logistical strategies to meet targets.
• Tracked KPIs to generate reports for supply chain performance.
• Developed solutions to address problems in distribution and transportation of products.
• Negotiated contracts with suppliers and customers.
• Directing a team of the day to day activities and reporting for functions involving Supply Chain Management such as Purchasing, Planning, Inventory, Warehousing, Logistics, Business Compliance, ERP System, and Government Regulatory.
• Providing direction, coaching, and guidance on any major projects that may arise from time to time. Such projects may come from corporate or site level initiatives.
• Identifying and implementing cost reduction activities.
• Working closely with the Customers Focus Team in communicating and negotiating with customers relating to demand, commitments, non-performing inventory, process changes/improvements, and or any related business activities.
• Taking leadership, ownership, and responsibilities to drive inventory management to meet goals and targets daily / weekly / monthly/quarterly including collaborating with other Celestica sites, Customers Focus Team, Operations, Finance, and any related departments be it at the site or Corporate.
• Leading strategic and tactical short/mid/long-term initiatives including process / continuous improvements, action plans, training, education, coaching, guidance, seamless implementation, and executions.
• Partnering with Human Resources to create strategic plans for hiring, training, and retention of staff.
• Executing supply chain assistance to functions to move products from suppliers to customers
• Monitoring the distribution and logistics channels and work closely with 3rd party service providers and liaise closely with the suppliers, warehouse, and local forwarding agents in relation to shipment arrangement and documentations
• Responsible for stock count cycle
• Provide support to overall issues pertaining to operations/logistics
• Generating and preparing month-end reports, e.g. annual purchase report, shipment forecast file, KPIs, etc.
• Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Oversaw demand planning, purchasing, and logistics.
• Implemented inventory-management strategies to maximize availability and decrease waste.

• Gained strong leadership skills by managing projects from start to finish.
• Developed strong communication and organizational skills through working on group projects.
• Managed time efficiently in order to complete all tasks within deadlines.
• Applied effective time management techniques to meet tight deadlines.
• In charge of blueprint, footprint, SOPs' and Performance of both the DFTZ and CrossBorder Reverse Center with a role in Project and KPI Management.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Paid attention to detail while completing assignments.
• Worked effectively in fast-paced environments.
• Proven ability to develop and implement creative solutions to complex problems.
• Worked flexible hours across night, weekend and holiday shifts.

• Identify the gap analysis versus 3PL (third-party logistic) capabilities, if applicable.
• To be the communication medium between 3PL and Lazada on any new update and progress activity.
• Identify, register and escalate service performance issues to the 3PL in order to resolve these issues within the agreed timeframes.
• Measure (performance reporting) and manage the overall performance of 3PL against pre-defined performance metrics (KPIs).
• Execute action plans to improve performance based on performance report and conduct periodical service performance review with the 3PL.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Built relationships with customers and community to promote long term business growth.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Quoted prices, credit terms and other bid specifications.

• Identified areas that could be improved through specific processes and addition of new software.
• Escalated project-related issues quickly to help rectify problems and avoid delays.
• Utilized different methods to troubleshoot software and hardware issues.
• Created all troubleshooting documentation and distributed it to team members and key stakeholders.
• Created customized development frameworks for customers based on specific business goals and budgetary constraints.
• Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
• Balanced multiple projects by completing and updating documentation, managing scope and adjusting schedules.
• Communicated and explained business requirements to team members to understand and implement functional demands.

• Analyzed problems and worked with teams to develop solutions.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Interacted with customers by phone, email, or in-person to provide information.
• Sorted and organized files, spreadsheets, and reports.
• Collecting business information of organizations from various fields by using a mobile application.
• Keying business information gotten from various sources such as from an Online Data Base source or Printed Sources.
• Performing outbound calls to business entities and organizations from various industries.
• Verifying business information gathered from the Online or Printed Sources such as the address, business number, business address and etc.
• Provided project progress updates and proposed solutions to issues.
• Prepared project presentations and reports to assist senior staff.
• Collaborated with senior management on new initiatives to build confidence.
• Developed and updated tracking spreadsheets for process monitoring and reporting.

Awarded with a Second Class Upper Honors, GPA: 3.25