Muhammad Zaki Rasul
PM, PSM - Automation Specialists | Robotic Process Automation | Process Improvements | Process Re Engineering | Project Managment
Shah Alam,10
Summary
With over a decade of professional experience, I bring a strong focus on digital transformation, process optimization, and innovative automation solutions to my role as Project Manager/Business Analyst. With a mission to drive operational excellence and align projects with strategic goals, I am committed to fostering collaboration and leveraging cutting-edge technologies like RPA, IDP and AI to enhance organizational efficiency and customer satisfaction. My approach emphasizes teamwork and adaptability, ensuring diverse perspectives are integrated into the success of our projects.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Manager - Project Delivery Office
CIMB
08.2024 - Current
- Managed multiple project initiatives including RPA, IDP, and IMS for Group Operations.
- Led the digital transformation project for Credit Services Administration at CIMB.
- Completed 26 initiative in 2025
- Coordinated the RPA 2025 initiatives for iCIMB, ensuring alignment with strategic goals.
Manager - Transformation & Change
CACEIS
07.2023 - 08.2024
- Managed the migration plan and timeline for the transition from RBC to CACEIS, ensuring seamless execution.
- Played a pivotal role in change management initiatives to facilitate the migration process.
- Collaborated with cross-functional teams to address challenges and streamline operations during the transition.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Manager - PM/BA
Affin Bank Group
02.2021 - 06.2023
- Managed RPA initiatives at Affin Bank, leading to the successful production of 20 processes within one year.
- Collaborated with the RPA CoE to conduct over 30 process studies, identifying potential cost savings.
- Involved in change management and AI/ML initiatives, enhancing digital transformation efforts recognized by the Asian Banking and Finance Awards 2022.
Manager - Automation Specialist
AirAsia
11.2020 - 02.2021
- Collaborated as a key member of the RPA CoE at AirAsia, focusing on automation strategies.
- Played a significant role in selecting RPA tools to enhance operational efficiency.
- Designed processes for AP Coding and Payment Channel Reconciliation, improving workflow.
- Supported IATA Billing Settlement Reconciliation as a Business Analyst and developer.
Sr. Executive - Solution Engineer (Digital Transformation)
AirAsia
09.2019 - 11.2020
- Successfully led the completion of three digital transformation projects on-time, enhancing operational efficiency.
- Collaborated effectively within a team environment, fostering a culture of cooperation and innovation.
- Resolved customer issues promptly and professionally, ensuring high satisfaction levels.
- Utilized strong interpersonal and communication skills to build lasting relationships with clients.
- Automated data collection activities to increase productivity, boosting productivity 50%.
Sr. Executive - Data Analyst
AirAsia
01.2019 - 09.2019
- Collaborated with the Data Analysis team at AirAsia for six months to enhance data processing skills.
- Successfully completed three projects on-time, utilizing Google Cloud Platform for data management.
- Developed insightful dashboards to support business decision-making based on comprehensive data analysis.
Executive - Innovation Engineer
AirAsia
02.2017 - 01.2019
- Led the 'Kill Paper Project,' transitioning manual processes to automated e-forms.
- Acted as both Business Analyst and Developer, successfully automating over 20 processes.
- Managed testing and support for all processes, significantly reducing operational costs.
- Developed expertise in Low-Code solutions for Google Workspace, enhancing efficiency.
Contract - IT Analyst
MiCare Sdn Bhd
01.2013 - 03.2013
- Managed data entry and data management tasks for all products at MiCare Malaysia.
- Collaborated with team members to ensure accuracy and efficiency in data handling.
- Utilized analytical skills to streamline processes and improve data integrity.
Education
Bachelor's degree - Information Technology
Universiti Teknologi MARA
Shah Alam01.2017
Diploma of Education - Computer Science
Universiti Teknologi MARA
Dungun01.2015
High School - Information Technology
SMK Seksyen 9, Shah Alam
Shah Alam12.2013
Skills
Microsoft 365
Google Workplace
JiffyAi / RPA
Time management
Project management
Analytical skills
Managing operations and efficiency
Process Re-Engineering
Process Improvement
Business Analyst
Websites
Certification
Baseline: Data, ML, AI
Timeline
Manager - Project Delivery Office
CIMB
08.2024 - Current
Manager - Transformation & Change
CACEIS
07.2023 - 08.2024
Manager - PM/BA
Affin Bank Group
02.2021 - 06.2023
Manager - Automation Specialist
AirAsia
11.2020 - 02.2021
Sr. Executive - Solution Engineer (Digital Transformation)
AirAsia
09.2019 - 11.2020
Sr. Executive - Data Analyst
AirAsia
01.2019 - 09.2019
Executive - Innovation Engineer
AirAsia
02.2017 - 01.2019
Contract - IT Analyst
MiCare Sdn Bhd
01.2013 - 03.2013
Bachelor's degree - Information Technology
Universiti Teknologi MARA
Diploma of Education - Computer Science
Universiti Teknologi MARA
High School - Information Technology
SMK Seksyen 9, Shah Alam