Excels
MUHAMMAD ZAINI BIN ISMAIL ZAINI
SENIOR SUPERVISOR
KUALA LUMPUR,malaysia
Summary
Dynamic Senior Food and Beverage Supervisor with a proven track record at Palm Garden Hotel, enhancing customer satisfaction and boosting sales through innovative beverage programs and strategic promotions. Skilled in cost control and staff management, I fostered a positive work culture, significantly reducing turnover while optimizing operations and ensuring compliance with health regulations.
Skilled in team leadership, staff training, and operational efficiency within food and beverage sector, looking to transition into new field. Developed strong problem-solving and customer service abilities in fast-paced environments. Seeking to apply these transferrable skills to contribute effectively in new professional capacity.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Work History
SENIOR FOOD AND BEVERAGE SUPERVISOR
PALM GARDEN HOTEL TRIBUTE PORTFOLIO
Putrajaya, Putrajaya
04.2024 - Current
- Implemented cost control measures for increased profitability without compromising service quality.
- Implemented innovative beverage programs, offering unique drink options that boosted overall sales.
- Increased revenue with strategic promotions and upselling techniques.
- Reduced employee turnover rates by creating a positive work culture that fostered professional growth opportunities for staff members.
- Coordinated cross-functional communication between departments to streamline workflow processes.
- Oversaw daily operations of the F&B department, ensuring smooth coordination between front-of-house and back-of-house teams.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for guests and staff alike.
- Streamlined inventory management for reduced wastage and optimized stock levels.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
- Developed a high-performing team through effective recruitment, training, and mentorship.
- Enhanced customer satisfaction by implementing efficient F&B service standards and procedures.
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Maintained up-to-date knowledge of industry trends, incorporating new ideas into the F&B offerings while adhering to budgetary constraints.
Food and Beverage Supervisor
ANGSANA TELUK BAHANG
Teluk Bahang, Penang
11.2022 - 02.2024
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Bar Supervisor
AVILLION PORT DICKSON
01.2017 - 02.2021
- Completed bar opening and closing procedures.
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Scheduled bands, singers and musicians for live music nights.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Skills
Banquet operations
Scheduling and planning
Bar management
Labor management
Menu development
Staff management
Cost control
Accomplishments
- Supervised team TO BECOME TOP 3 OF PREMIUM BRAND FOR MARRIOT MALAYSIA
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 32% for beverage cost inventory by completing with accuracy and efficiency.
Software
Words
Powerpoints
Certification
Supervisory development programmed
Timeline
F&B enhanced selling skills
02-2025
SENIOR FOOD AND BEVERAGE SUPERVISOR
PALM GARDEN HOTEL TRIBUTE PORTFOLIO
04.2024 - Current
Supervisory development programmed
08-2023
Food and Beverage Supervisor
ANGSANA TELUK BAHANG
11.2022 - 02.2024
Commitment to excellent
03-2021
Bar Supervisor
AVILLION PORT DICKSON
01.2017 - 02.2021
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