MUHAMMAD ZAIFARIE BIN ZAIDI
Operation Cum Business Development Executive
Cheras
Summary
Resourceful Operations Executive with 7 years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success. High-achieving operation executive with demonstrated skills in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Operation Executive
Fire Fighter Industry
Petaling Jaya
07.2020 - 12.2021
- Formulate and implement the Standard Operating Procedures for the delivery and collection of fire extinguishers and other fire safety products
- Liaise with delivery partners (Lalamove, Pgeon, and internal delivery team) to fulfill customers' orders and ensure timely delivery of products to customers
- Manage product inventory to ensure sufficient products are available to fulfill customers' orders
- Liaise with customers to determine delivery time and date
- Assist in the application of Bomba License for customers' fire extinguisher(s)
- Managed to improve the packing speed per item by implementing a new packaging style in order to decrease delivery time by 40%
- Managed to decrease logistics cost while increasing the number of packages delivered
- Decreased the error rate of deliveries by 50%
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Negotiated supplier discounts to improve bottom line.
- Prepared annual budgets with controls to prevent overages.
- Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
- Performed statistical analyses to gather data for operational and forecast team needs.
Operation Cum Business Development Executive
Aworldtec Engineering Sdn Bhd
Setiawangsa
01.2018 - 06.2020
- Project manage projects by ExxonMobil Malaysia and Repsol Limited
- Maintain a good client relationship
- Source and set up meetings with potential clients
- Assist in tender submission
- Transmittal Note creation
- Handle and manage various recruitment activities of contract staff on behalf of clients
- Manage payroll for various contract staff
- Manage transportation of contract staff to the client's operation site(s)
- Create invoices for the clients and follow up with clients to ensure payment of invoices
- Problem-solving to ensure that projects run smoothly
- Managed to secure tenders for ExxonMobil Malaysia and Repsol Limited
- Led projects and analyzed data to identify opportunities for improvement.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed and maintained courteous and effective working relationships.
- Conducted research, gathered information from multiple sources and presented results.
- Resolved problems, improved operations and provided exceptional service.
Customer Relation Executive
Kelab Sukan Rekreasi Petronas
Kuala Lumpur
01.2015 - 01.2017
- Strategize, plan, and execute initiatives to attract new members
- Plan out promotions to maintain and increase memberships
- Planning monthly activities for members
- Create quotations and invoices for corporate clients
- Managed to increase membership by 25% through various initiatives
- Achievement(s)
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Developed and updated databases to handle customer data.
Business Development
Engkodok Games Sdn Bhd
Petaling Jaya
02.2021 - 12.2022
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Created reports and presentations detailing business development activities.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Devised effective marketing, sales and other promotional initiatives.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Consulted with product development teams to enhance products based on customer interest data.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
Education
Associate of Arts - Accounting And Business Management
Asia Pacific University
Bukit Jalil Kuala Lumpur 05.2013 - 03.2015
Skills
Profitability and revenue generation
undefinedCertification
Microsoft Excel Intermediate
Timeline
Business Development
Engkodok Games Sdn Bhd
02.2021 - 12.2022
Operation Executive
Fire Fighter Industry
07.2020 - 12.2021
Chemical Hazard Management and Spillage Control
12-2019
Hearing Conservation
11-2019
ISO 45001:2018 OSH Management System
01-2019
Microsoft Excel Intermediate
07-2018
Operation Cum Business Development Executive
Aworldtec Engineering Sdn Bhd
01.2018 - 06.2020
Customer Relation Executive
Kelab Sukan Rekreasi Petronas
01.2015 - 01.2017
Associate of Arts - Accounting And Business Management
Asia Pacific University
05.2013 - 03.2015
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