MUHAMMAD YUSRY BIN ARAZAMI
Experience Front Desk Clerk
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
4
4
years of professional experience
Work History
Barista
Zus Coffee Banting
2024.02 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Hotel Front Desk Clerk
Hotel Garden Sdn Bhd
2020.11 - 2021.02
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Banting
Persiaran Majlis 42700 Banting , SelangorDiploma - Mechanical Engineering Packaging
Sultan Salahuddin Abdul Aziz Shah Polytechnic
Shah Alam, Selangor, Malaysia 2001.04 -
Skills
Creativity
Exceptional customer service
Adaptability and Flexibility
Relationship Building
Teamwork and Collaboration
Computer Skills
Excellent Communication
References
- Mrs. Ani Binti Yaakub, Lecturer, Mechanical Engineering Department, 012-675 0958, Ani@psa.edu.my
- Mr. Skh Muhammad Bin Skh Abd Rahman, Lecturer, Mechanical Engineering Department, 012-915 0337, skhmuhammad@psa.edu.my
Languages
Malay
Native language
Malay
Advanced
C1
English
Intermediate
B1
Timeline
Barista
Zus Coffee Banting
2024.02 - Current
Hotel Front Desk Clerk
Hotel Garden Sdn Bhd
2020.11 - 2021.02
Diploma - Mechanical Engineering Packaging
Sultan Salahuddin Abdul Aziz Shah Polytechnic
2001.04 -
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Banting
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