Muhammad Wafi Bin Azman

Full Time Student

Jelebu, Negeri Sembilan

Summary

Dynamic Customer Service Representative with KS Food, adept at resolving conflicts and enhancing customer loyalty through active listening and problem-solving. Recognized for effectively managing high-stress situations while delivering accurate product knowledge, resulting in improved customer satisfaction and repeat business. Committed to fostering positive customer experiences.

Overview

year of professional experience

Languages

Work History

Customer Service Representative

KS Food

01.2025 - 01.2026

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.

Education

UPSR -

Sekolah Kebangsaan Kuala Klawang

Kuala Klawang, Negeri Sembilan

01.2010 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Timeline