Summary
Overview
Work History
Education
Skills
Timeline
Generic
MUHAMMAD TERMIZI MOHD AKHIR

MUHAMMAD TERMIZI MOHD AKHIR

BUSSINESS OWNER
Cheras, Selangor

Summary

Dynamic business owner with a proven track record at KYLETECH ENTERPRISE, excelling in customer relations and social media marketing. Successfully enhanced brand identity and generated leads while managing operations. Skilled in negotiation and issue resolution, fostering client loyalty through tailored solutions and exceptional service.

Overview

6
6
years of professional experience

Work History

Business Owner

KYLETECH ENTERPRISE
05.2022 - 12.2023
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Recommended new and replacement hardware and software purchases.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Maintained office PCs, networks and mobile devices.

Insurance Agent

AIA Berhad
09.2019 - 05.2022
  • Maintained high standards of customer service by building relationships with clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Mentored junior agents, sharing industry insights and best practices for success in the field.
  • Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
  • Developed referral program that increased client base through satisfied customer recommendations.
  • Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Designed presentations and marketing materials to promote insurance products.
  • Monitored customer feedback and identified areas of improvement.
  • Negotiated contracts and terms of sale with potential customers.

Sales Associate Supervisor

THUNDER MATCH TECHNOLOGY SDN. BHD.
02.2018 - 04.2019
  • Coordinated staff training sessions on new products or promotions to ensure all team members were well-informed about current offerings.
  • Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
  • Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
  • Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Education

SIJIL KEMAHIRAN MALAYSIA - SKM LEVEL 2 - Automotive Engineering

TEKAT AUTOMOTIVE COLLEGE
Kajang, Selangor, Malaysia
04.2001 -

Skills

Customer service

Business planning, development and management

Customer relations

Verbal and written communication

Purchasing and planning

Negotiation and persuasion

Sales planning, development and marketing

Social media marketing

Entrepreneurial personality

Issue resolution

Timeline

Business Owner

KYLETECH ENTERPRISE
05.2022 - 12.2023

Insurance Agent

AIA Berhad
09.2019 - 05.2022

Sales Associate Supervisor

THUNDER MATCH TECHNOLOGY SDN. BHD.
02.2018 - 04.2019

SIJIL KEMAHIRAN MALAYSIA - SKM LEVEL 2 - Automotive Engineering

TEKAT AUTOMOTIVE COLLEGE
04.2001 -

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MUHAMMAD TERMIZI MOHD AKHIRBUSSINESS OWNER