MUHAMMAD SYURZAMIN BIN KAMARUDIN
FOOD AND BEVERAGE CAPTAIN/SUPERVISOR
Sepang, Selangor
Summary
Dynamic Food and Beverage Captain with over 5 years of experience at Bukit Unggul Country Club, excelling in customer service and hygiene practices. Proven track record in enhancing guest satisfaction and optimizing revenue through innovative strategies. Self-motivated team player dedicated to maintaining high standards and fostering a clean, welcoming environment.
Overview
5
5
Certifications
15
15
years of professional experience
Work History
Food and Beverage Captain
Bukit Unggul Country Club
08.2020 - 07.2025
- Welcoming all the golfer to the clubhouse.
- Suggesting a good menu and upselling beverage to all guest and golfer.
- Monitored food preparation, production, and plating for quality control.
- Upheld high standards of cleanliness throughout all areas of the club including locker rooms, restrooms, pro shop spaces which led to positive guest feedback.
- Enhanced golfer satisfaction by providing exceptional customer service and efficiently addressing their needs.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
Restaurant Bar Manager
Jaxs Bistro & Pizzeria
07.2019 - 07.2020
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Service with skills and learning new alcohol and Beverage.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
- Upselling new Wine and liquor
Service Personnel
Picotin Express Pte Ltd
01.2015 - 04.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written in English.
- New place, country and meet new people.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Restaurant Captain
UOA Hospitality Sdn.Bhd
04.2014 - 11.2014
- Opening New Hotel and services
- Arrange all furniture and table to the new building. Setup Dining table.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Enforced proper hygiene practices among staff members as per health regulations.
- Creating decoration and maintain cleaning proses.
- Inspected dishes and utensils for cleanliness.
Food and Beverage Supervisor
Boulevard Hotel Mid Valley City KL
01.2011 - 03.2014
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service.
- Role and responsibilities.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Organizing duty roster of service staff.
- Maintaining SOP for quality
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Education
Sijil Pelajaran Malaysia -
SMK Taman Dato Harun Petaling Jaya
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
- Self Motivated
- I have Excellent Customer Service Skills with Certificated proof
- Discipline to work, I have Perfect Attendance certificate and more than 5Years of Services
- Waste management
- Work with teamwork and collaboration
- Work with teamwork and collaboration
Certification
Perfect Attendance 2012 Award
Timeline
Perfect Attendance 2012 Award
12-2026
Perfect Attendance Award 2013
12-2026
Quantum Food Academy Certificate
05-2026
Food and Beverage Captain
Bukit Unggul Country Club
08.2020 - 07.2025
Restaurant Bar Manager
Jaxs Bistro & Pizzeria
07.2019 - 07.2020
Service Personnel
Picotin Express Pte Ltd
01.2015 - 04.2019
5 Years Of Service Certificate
11-2014
Restaurant Captain
UOA Hospitality Sdn.Bhd
04.2014 - 11.2014
Malaysia Association Hotel (MAH) Sijil Kemahiran Malaysia (MAHTEC Training)
03-2014
Food and Beverage Supervisor
Boulevard Hotel Mid Valley City KL
01.2011 - 03.2014
Sijil Pelajaran Malaysia -
SMK Taman Dato Harun Petaling Jaya
04.2001 -