Summary
Overview
Work History
Education
Skills
Timeline
Generic
MUHAMMAD SYUKRI BIN SHAHARUDIN

MUHAMMAD SYUKRI BIN SHAHARUDIN

RECOVERY OFFICER
KUALA LUMPUR

Summary

At NEWVEST RECOVERIES SDN BHD, I spearheaded innovative recovery strategies, boosting collections success and enhancing customer relations. My expertise in debt negotiation and exceptional communication skills led to surpassing monthly targets and significantly improving recovery rates. I also played a key role in team development, emphasizing legal compliance and collaborative problem-solving.

Overview

7
7
years of professional experience

Work History

RECOVERY OFFICER

NEWVEST RECOVERIES SDN BHD
12.2017 - 07.2024
  • Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
  • Contributed to risk management initiatives by identifying potential issues within loan portfolios and recommending appropriate action plans.
  • Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
  • Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.
  • Exceeded monthly targets consistently throughout the tenure due to consistent follow-up activities combined with effective negotiation skills.
  • Trained new team members on best practices in collections and recovery, contributing to their professional development and success within the department.

Education

High School Diploma -

SEKOLAH MENEGAH DATO IBRAHIM YAACOB
KUALA LUMPUR
04.2001 -

Skills

Legal Compliance

Financial Counseling

Loan restructuring

Debt Negotiation

Bankruptcy knowledge

Settlement Negotiation

Payment Processing

Repair skills

Problem-Solving

Training and Teaching

Teamwork and Collaboration

Excellent Communication

Timeline

RECOVERY OFFICER

NEWVEST RECOVERIES SDN BHD
12.2017 - 07.2024

High School Diploma -

SEKOLAH MENEGAH DATO IBRAHIM YAACOB
04.2001 -

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