Coffee
MUHAMMAD SYAHIRAN SHAH BIN SHAHRUDDIN
BARISTA
Padang Serai, Kedah
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
2
2
Certifications
Work History
Barista
Arissa Kitchen
12.2023 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Used POS system to accurately enter orders and process payments.
Coffee Shop Owner
Shark Coffee Shop Padang Serai
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting and financial reporting every month.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Memorized ingredients and recipes for wide variety specialty drinks.
In-Process Quality Control (IPQC)
Peritone Health Sdn Bhd
09.2021 - 10.2022
- In-charge of Receiving (raw materials, packaging material, printed packaging material, disinfectant and other related to products)
- Documenting and Testing/Lab - physical, microbiology, chemist
- Report/Record/Issue - results for approval/reject
- Products Sampling/Testing - Bag Forming Destructive & Non Destructive Test, Alcohol Swab, Printing, Documentation
- Water Sampling - Raw Water, Purified Water, Water For Injection, Steam)
- Sampling FP (PD Solution, Alchocol Swab)
- Testing/Lab (Physical, Microbiology, Chemistry)
- Visual Inspection, Packing, Pallet Inspection, Labeling
- ICQC (In-Coming Quality Control)
- IPQC (In-Process Quality Control)
- FPQC (Finished Product Quality Control).
Senior Warehouse Assistant (Picker)
PandaMart I-City Shah Alam
10.2020 - 8 2021
- Supervise movements of passengers, organisation employees, aircraft and vehicles in aerodrome movement areas to ensure safety is not compromised
- Report all serious incidents to the appropriate supervisor and record such incidents that have occurred during the period of duty
- Comply with all Avsec Health and Safety policies and procedures
- Scanning and sorting product based on customer orders in a timely manner
- Monitors product quality frequently, reporting problems to mitigate safety issues
- Organised store item on display, chiller and freezer by type, label or tag and color coding for perishable
- Receiving stock from suppliers, checking delivery order (DO), purchasing order (PO), invoice and documentation the documents and upload data entry.
Aviation Security Officer
Malindo Airline
01.2016 - 10.2020
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Improved overall airport safety by promptly addressing any security-related concerns raised by staff or passengers.
- Demonstrated excellent decision-making abilities when faced with potentially dangerous situations, determining the most appropriate course of action to ensure safety.
- Participated in regular emergency response drills to remain prepared for potential incidents like bomb threats or hijackings.
- Conducted random patrols around airport premises, identifying suspicious activities and reporting them promptly to supervisors for further action.
- Maintained accurate records of daily activities, incidents, and noteworthy observations for submission to management for review.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
Diploma in Environmental Health - Environmental Health
PICOMS International University College
Jalan 31/10A Taman Batu Muda Batu Caves, 68100 Kua 04.2013 - 01.2016
Amalan Bengkel Mesin
Sekolah Menengah Vokasional Setapak
Setapak, Kuala Lumpur, Malaysia 04.2001 - 01.2012
Skills
Espresso Machine Handling
Beverage Preparation
POS Systems
Cash Handling
Customer Service
Quality Control
Shipping and receiving
Warehouse Operations
Safety and Security
Communication and Coordination
Documentation and Recordkeeping
References
MOHAMAD BADRI BIN AMZAH, AVIATION SECURITY EXECUTIVE, BATIK AIR, 013-2007772
RUBIN NAIR, AREA MANAGER PANDAMART(KL), FOODPANDA SDN BHD, 012-2958679
MOHD ZULHIMI BIN MOHD SUKRI, HOD QUALITY CONTROL, PERITONE SDN BHD, 019-4943219
Certification
[Barista Foundation] Certificate - [2023]
Interests
Gaming
Food
Timeline
Barista
Arissa Kitchen
12.2023 - Current
[Barista Foundation] Certificate - [2023]
07-2023
[Lifting Supervisor] Certificate - [2023]
03-2023
Coffee Shop Owner
Shark Coffee Shop Padang Serai
01.2022 - Current
In-Process Quality Control (IPQC)
Peritone Health Sdn Bhd
09.2021 - 10.2022
Senior Warehouse Assistant (Picker)
PandaMart I-City Shah Alam
10.2020 - 8 2021
Aviation Security Officer
Malindo Airline
01.2016 - 10.2020
Diploma in Environmental Health - Environmental Health
PICOMS International University College
04.2013 - 01.2016
Amalan Bengkel Mesin
Sekolah Menengah Vokasional Setapak
04.2001 - 01.2012
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