Microsoft office
Muhammad Syahir A.Rahim
Account Manager & Service Delivery Executive
Kuala Lumpur,14
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in Account management, personnel management, customer relation and sales. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Team-player with fantastic multitasking skills and excellent eye for detail. Fast-learning worker with great memory and readiness to ask targeted questions to complete accurate work.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Assistant Manager IT Command Centre
TELEKOM MALAYSIA BERHAD
01.2021 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Scheduled staff shifts to ensure proper coverage during peak hours of network usage.
- Fostered a culture of continuous improvement by encouraging staff participation in brainstorming sessions that led to streamlining various processes within the department.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Assistant Manager Advance Customer Relation
TELEKOM MALAYSIA BERHAD
06.2017 - 12.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Account Manager Medium Sales
TELEKOM MALAYSIA BERHAD
12.2015 - 06.2017
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Developed and implemented strategies to increase client retention.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Education
Bachelor of Information Technology - Data Communication And Networking
Multimedia University
Malacca, Melaka, Malaysia 04.2001 -
Skills
Operations Management
undefinedSoftware
Basic programming skills
Travel ,Sports and leisure
Travel: curiosity, adaptability, and an appreciation for diverse cultures.
Travel ,Sports and singing
Travel: I love to travel to test my adaptability in different country and appreciation for diverse cultures.
Sports : Participation in sports (such as Swimming,football,badminton,ping pong) because its help for my discipline, teamwork and physical fitness.
Singing : I Love singing. i have my own band back in university years. It really help me to be more confident and calm when perform something in front of people.
Timeline
Assistant Manager IT Command Centre
TELEKOM MALAYSIA BERHAD
01.2021 - Current
Assistant Manager Advance Customer Relation
TELEKOM MALAYSIA BERHAD
06.2017 - 12.2020
Account Manager Medium Sales
TELEKOM MALAYSIA BERHAD
12.2015 - 06.2017
Bachelor of Information Technology - Data Communication And Networking
Multimedia University
04.2001 -
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