Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Muhammad Syafiq Anas Bin Shazni

Muhammad Syafiq Anas Bin Shazni

Client Relations Manager
Seremban

Summary

Dynamic leader with a proven track record at CTRL PC SDN BHD, excelling in team management and strategic planning. Enhanced project efficiency and employee engagement, resulting in improved retention rates. Skilled in negotiation and relationship building, driving organizational growth through effective resource allocation and mentorship.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Director

CTRL PC SDN BHD
07.2023 - 01.2025
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.

Client Relationship Manager

HIA TECHNOLOGY VENTURES SDN. BHD.
03.2022 - 01.2025
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
  • Served as primary point-of-contact for questions or concerns from clients during ongoing projects.

Director of Operations

RB Innovations SDN BHD
12.2021 - 09.2023
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Defined, implemented, and revised operational policies and guidelines.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Monitored budget and utilized operational resources.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.

Sales Executive

ITAL Valve SDN BHD
08.2021 - 08.2022
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.

Technical Support Staff Member

Saraya
10.2020 - 11.2021
  • Optimized existing workflows through automation, fostering greater efficiency within the department.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Developed and implemented preventive maintenance procedures.

Retail Sales Supervisor

VAPE Empire
05.2016 - 06.2018
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

Diploma - Mechanical Engineering

Kolej Vokasional Setapak
Kuala Lumpur
04.2001 -

Skills

Problem-solving

Project management

Operations management

Team management

Relationship building

Strategic planning

Negotiation

Investor relations

Conflict resolution

Business leadership

Interests

Content Creation for fragrances

Timeline

Director

CTRL PC SDN BHD
07.2023 - 01.2025

Client Relationship Manager

HIA TECHNOLOGY VENTURES SDN. BHD.
03.2022 - 01.2025

Director of Operations

RB Innovations SDN BHD
12.2021 - 09.2023

Sales Executive

ITAL Valve SDN BHD
08.2021 - 08.2022

Technical Support Staff Member

Saraya
10.2020 - 11.2021

Retail Sales Supervisor

VAPE Empire
05.2016 - 06.2018

Diploma - Mechanical Engineering

Kolej Vokasional Setapak
04.2001 -

Similar Profiles

CREATE PROFILE
Muhammad Syafiq Anas Bin ShazniClient Relations Manager