Muhammad Syafiq Rahman
Account Manager
Seremban
Summary
Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Account Manager
Alpha Pioneer Marketing Pte Ltd
Singapore
01.2018 - Current
- Responsible and successfully secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities by making sales of aviation consumable products (AeroShell, 3M, Molykote, Maggie Norlander) to various types of Malaysia customers (e.g.: Aviation, O&G, Malaysia Militaries)
- Example of aviation customers are Malaysia Airline, Firefly, AirAsia, ADE, SAE and others.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Technical Record Officer
Sepang Aircraft Engineering Sdn Bhd
Selangor
01.2017 - 01.2018
- Responsible in maintaining, recording and archiving all aircraft & service record that has been performed maintenance at SAE in compliance with the Regulator Requirement (EASA,CASA,DCAM, etc)
- Create new filling system for Tech Record Dept using Google Drive for easier access by customers, engineers, regulators, and related dept.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed customers of AirAsia, AirAsia X, MASWing, IndiGO, SCOOT and Peach Airline.
Simulator Support Engineer
PWN Excellence Sdn Bhd
Selangor
08.2015 - 12.2016
- Responsible in maintaining operational and reliability of AW139 Simulator S3000 (As per DCA/EASA/FAA requirements and Flight Safety standards)
- Responsible in maintaining the simulator by performing Quality Test Guide (QTG) Analysis as per recommended by manufacturer, CAE/
- Work with Pilot to understand any existing issue or problem that needs rectification to ensure the simulator is operating as suggested by CAE.
Education
Bachelor of Aircraft Engineering - Mechanical
University Kuala Lumpur. MIAT
Malaysia 04.2013 - 04.2016
Diploma - Aircraft Maintenance Technology (Manufacturing)
University Kuala Lumpur. MIAT
Malaysia 01.2008 - 01.2011
Skills
Account Management
Networking skills
Contract Negotiation
CRM Systems (Hubspot & Microsoft Dynamic 365)
Microsoft PowerPoint, Word, Excel, Outlook
Google Docs, Word, Slides, Drive
Aviation Software (AMOS, AMASIS)
Google Analytics, Ads
Accomplishments
Achieved Highest Lubricant Volume Sales in APAC with Alpha Pioneer Marketing for Year 2019, 2020 & 2021 awarded by Shell.
Additional Information
- LinkedIN: https://www.linkedin.com/in/syafiq-rahman/
Certification
Foundations of Digital Marketing and E-commerce
Timeline
Foundations of Digital Marketing and E-commerce
09-2022
Attract and Engage Customers with Digital Marketing
09-2022
Account Manager
Alpha Pioneer Marketing Pte Ltd
01.2018 - Current
Technical Record Officer
Sepang Aircraft Engineering Sdn Bhd
01.2017 - 01.2018
Simulator Support Engineer
PWN Excellence Sdn Bhd
08.2015 - 12.2016
Bachelor of Aircraft Engineering - Mechanical
University Kuala Lumpur. MIAT
04.2013 - 04.2016
Diploma - Aircraft Maintenance Technology (Manufacturing)
University Kuala Lumpur. MIAT
01.2008 - 01.2011