MUHAMMAD SHAFIQ BIN SHAUKAT ALI

As a part-time Package Handler at GDEX Courier Service, I ensured the smooth logistics process by meticulously handling and packaging parcels to company standards. I maintained the security of goods during transit and conducted thorough scanning procedures for accurate tracking. Collaborating effectively with team members, I streamlined workflow and met productivity targets. With attention to detail, I verified package labels, consistently meeting or exceeding targets and earning praise for reliability. Proficient in packaging techniques and scanning systems, I'm prepared to excel in any logistics team.

During my time as a Lalamove rider from 2019 to 2021 in the vibrant Klang Valley area, I excelled in efficiently delivering parcels, documents, and goods while strictly adhering to schedules, particularly during the challenging PKP period. Leveraging my strong navigation skills, I optimized routes to ensure prompt deliveries. I prioritized professionalism and top-tier customer service, managing cash transactions with accuracy and upholding safety measures rigorously. As a brand ambassador, I promoted Lalamove's services, contributing to its positive reputation in the community. My dedication and customer-centric approach consistently ensured reliable deliveries, enhancing Lalamove's success in the dynamic Klang Valley region.

As a Picker at Antha Pharma, I managed pick ticket orders and contributed to a positive work environment through effective teamwork. I participated in regular training sessions to stay updated on picking processes and new technologies. Utilizing handheld scanners and inventory management software, I expedited the picking process for faster order fulfillment. Additionally, I supported other warehouse functions such as receiving, stocking, and shipping when needed, showcasing versatility within the team. My tenure at Antha Pharma lasted from December 2018 to May 2019.

As a Customer Service Associate at ALL IT Hypermarket from October to December 2017, I provided exceptional service by greeting customers, assisting with purchases, and maintaining a clean store environment. I promptly addressed complaints, facilitated feedback mechanisms for organizational growth, and collaborated with teams to meet sales targets. This experience honed my customer service skills and ability to thrive in dynamic retail settings.