MUHAMMAD SHAFIQ BIN SHAHARUDDIN
Seremban
Summary
Focused IT engineer dedicated to staying apprised of all new engineering tools and techniques. Committed to applying emerging technologies to streamline product development and business operations. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results, ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Engineer
Samsung SDS Malaysia
Senawang, Negeri Sembilan
03.2024 - Current
- Implement and manage security protocols for PCs to safeguard against threats and unauthorized access
- Oversee daily PC operations, including troubleshooting and resolving hardware and software issues
- Administer 1000+ Knox Portal IDs and Enterprise File Security Solution (EFSS) for Samsung SDIEM employees
- Monitor and secure printing environments to prevent unauthorized access and ensure data confidentiality
- Administer IP address allocation and network control to ensure efficient and secure network operations
- Oversee antivirus solutions for both office area PCs and factory area (production) PCs, ensuring comprehensive protection against malware and other threats
- Supported seamless application integration by providing installation and configuration support, improving system compatibility and reducing errors by 80%
- Contributed to the establishment of IT policies and best practices aimed at ensuring consistent service quality across all departments.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions to end users.
- Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
- Improved system efficiency by optimizing network infrastructure and implementing new technologies.
- Led a team of junior engineers in successful project execution while fostering a positive working environment that encouraged professional growth.
- Conducted training sessions for end-users on new software applications to promote efficient adoption of technology tools.
IT Assistant Engineer
Samsung SDS Malaysia
Senawang, Negeri Sembilan
04.2020 - 02.2024
- Strengthened system security by monitoring and responding to over 100 security incidents, ensuring 100% compliance with security policies and industry best practices
- Enhanced PC performance by diagnosing and resolving hardware and software issues, reducing system downtime by 70%
- Managed user access, permissions, and security settings to ensure data protection and system security
- Troubleshoot and resolved network connectivity issues to maintain reliable network performance
- Ensuring timely and efficient installation of updates to maintain system security and operational integrity
- Utilized IMON software to oversee and enforce software security controls from any unlicensed products.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Assisted in troubleshooting and resolving application-related issues to ensure smooth user operations
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Responded to queries on phone, via email or through IT ticketing system.
Senior IT/MIS Assistant
Lexis Hotel Port Dickson
Port Dickson, Negeri Sembilan
09.2019 - 03.2020
- Helped with setting up, configuring, and maintaining PCs and printers to ensure they ran smoothly
- Managed antivirus software (Kaspersky) to protect hotel computers from malware
- Assisted with setting up and fixing network equipment like Wi-Fi routers, access points, and switches
- Managed the hotel’s CCTV system, including monitoring and maintaining cameras
- Supported the Hotel Operating System (HOS), ensuring it worked properly and helped resolve any issues
- Managed servers, including their setup, backups, and maintenance.
- Supported the hotel’s phone system (PABX), including setup and troubleshooting
- Managed and maintained the database for kiosk PCs
- Assisted with the setup and maintenance of Point of Sale (POS) machines used in the hotel
- Installed and set up Linux operating systems on PCs as needed
- Performed routine maintenance tasks on hardware components, extending their lifespan and maintaining optimal performance levels.
- Participated in cross-functional teams to address business challenges, contributing valuable insights based on data analysis findings.
- Conducted regular audits of database records, identifying discrepancies and taking corrective action when necessary.
IT/MIS Assistant
Lexis Hotel Port Dickson
Port Dickson, Negeri Sembilan
09.2017 - 08.2019
- Provided support for PC operations, including setup and maintenance to ensure smooth performance
- Assisted with setting up and maintaining Wi-Fi routers and managing IP addresses for end users
- Set up new PCs and connected them to the network
- Ensured seamless hotel operations by managing and supporting the Hotel Operating System (HOS), achieving a 90% system uptime
- Helped with printer setup, maintenance, and troubleshooting to ensure consistent operation
- Assisted with the setup and maintenance of Point of Sale (POS) machines used throughout the hotel
- Liaised with vendors to obtain competitive pricing on software licenses and equipment purchases, reducing overall costs.
- Enhanced data accuracy by implementing efficient data entry processes and verification procedures.
- Assisted in the design and implementation of custom reports, improving decision-making capabilities for management.
Assistant Store Manager
7 Eleven Nusari Biz
Seremban, Negeri Sembilan
05.2017 - 07.2017
- Supervised and coordinated the store team to ensure efficient operations and high customer service standards
- Conducted regular stock counts to maintain inventory accuracy
- Monitored CCTV systems to ensure store security and address any incidents
- Increased transaction efficiency by operating the cashier register, handling 50+ transactions daily with a 95% accuracy rate
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
IT/MIS Intern
Lexis Hotel Port Dickson
Port Dickson, Negeri Sembilan
11.2016 - 04.2017
- Assisted with setting up and maintaining PCs to ensure they operated smoothly
- Helped with configuring and troubleshooting Wi-Fi routers and managing IP address setups
- Provided support for diagnosing and resolving PC issues
- Assisted in the setup and configuration of new PCs
- Provided support for printer-related issues to ensure proper functionality
- Supported IT department in troubleshooting system issues, ensuring minimal disruption to daily operations.
Education
Bachelor of Computer Science - Computer Science (Honours)
UNIVERSITI TEKNOLOGI MARA (UITM)
Shah Alam, Selangor11.2027
Diploma in Electronic Engineering - Electronic Engineering(Computer)
POLITEKNIK PORT DICKSON
Port Dickson, Negeri Sembilan09.2018
Skills
- C
- C
- Python
- SQL
- Embedded Systems
- Visual Basic
- PC Security Operation
- PC Infrastructure Support and Management
- PC Troubleshooting and Setup
- Network Administration
- Network Management
- Wi-Fi Routers
- Network Switches
- Server Administrator
- Windows OS
- Microsoft Office (Excel, PowerPoint, Word)
- Database Design and Management
- Network Support and Troubleshooting
- IP Address Setup
- IT Problem Management
- IT Infrastructure
- System Administration
- Information Security
- IT Asset Management
- Technical Support
- Technical consulting
- Hardware troubleshooting
- Computer Programming
- Technical Troubleshooting
- Network infrastructure administration
Certification
- Window server 2019 administration (By InfoTrek - Aug 2021)
- Cloud Computing Fundamentals - Certificate of Attendance (13/1/2024) - FTSM, UKM ,Cloud Computing Fundamentals - Certificate of Attendance (13/1/2024)
Languages
Malay
Native language
English
Intermediate
B1
Timeline
IT Engineer
Samsung SDS Malaysia
03.2024 - Current
IT Assistant Engineer
Samsung SDS Malaysia
04.2020 - 02.2024
Senior IT/MIS Assistant
Lexis Hotel Port Dickson
09.2019 - 03.2020
IT/MIS Assistant
Lexis Hotel Port Dickson
09.2017 - 08.2019
Assistant Store Manager
7 Eleven Nusari Biz
05.2017 - 07.2017
IT/MIS Intern
Lexis Hotel Port Dickson
11.2016 - 04.2017
Bachelor of Computer Science - Computer Science (Honours)
UNIVERSITI TEKNOLOGI MARA (UITM)
Diploma in Electronic Engineering - Electronic Engineering(Computer)
POLITEKNIK PORT DICKSON