MUHAMMAD SAIFULLAH BIN MOHD SARIP
IT SUPPORT
SHAH ALAM
Overview
8
8
years of professional experience
1
1
Language
Work History
Technician
Kansai Paint Asia Pasific
08.2023 - Current
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Completed job reports and logs immediately following service calls.
IT SUPPORT
FREIGHT MARK SDN BHD
06.2016 - 12.2022
- Provided first- and second-line IT support for internal colleagues.
- Partnered with IT support to troubleshoot and address platform issues.
- Provided basic IT support to office users of desktops, laptops, and devices.
- Provided IT support by setting up and maintaining computers and other necessary technology.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Supported team with customer service issues, voids and returns.
Education
Technology Management
Kolej Teknologi Timur
Sepang Selangor 04.2001 -
Skills
Equipment Maintenance
Cost Control
User Training
Customer Service
OSHA Compliance
Quality Control
System Troubleshooting
Equipment Repair
System Installation
Multitasking and Organization
Repair services
Customer interaction
Timeline
Technician
Kansai Paint Asia Pasific
08.2023 - Current
IT SUPPORT
FREIGHT MARK SDN BHD
06.2016 - 12.2022
Technology Management
Kolej Teknologi Timur
04.2001 -