Overview
Work History
Education
Skills
Timeline
Generic
MUHAMMAD SAIFULLAH BIN MOHD SARIP

MUHAMMAD SAIFULLAH BIN MOHD SARIP

IT SUPPORT
SHAH ALAM

Overview

8
8
years of professional experience
1
1
Language

Work History

Technician

Kansai Paint Asia Pasific
08.2023 - Current
  • Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
  • Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
  • Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
  • Completed job reports and logs immediately following service calls.

IT SUPPORT

FREIGHT MARK SDN BHD
06.2016 - 12.2022
  • Provided first- and second-line IT support for internal colleagues.
  • Partnered with IT support to troubleshoot and address platform issues.
  • Provided basic IT support to office users of desktops, laptops, and devices.
  • Provided IT support by setting up and maintaining computers and other necessary technology.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
  • Supported team with customer service issues, voids and returns.

Education

Technology Management

Kolej Teknologi Timur
Sepang Selangor
04.2001 -

Skills

Equipment Maintenance

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Timeline

Technician

Kansai Paint Asia Pasific
08.2023 - Current

IT SUPPORT

FREIGHT MARK SDN BHD
06.2016 - 12.2022

Technology Management

Kolej Teknologi Timur
04.2001 -

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