MUHAMMAD SAFAR BIN HASHIM
PENYELIA PANGKALAN DATA
Kuala Lumpur,14
Summary
Dynamic IT Specialist with a proven track record at the Ministry of Defence, excelling in network administration and technical support. Enhanced system efficiency through strategic upgrades and robust cybersecurity measures. Known for exceptional customer service and effective communication, fostering collaboration across departments to drive productivity and streamline operations.
Overview
23
23
years of professional experience
2
2
Languages
Work History
IT Specialist
Ministry of Defence
06.2002 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Patched software and installed new versions to eliminate security problems and protect data.
- Optimized network performance through regular monitoring and maintenance.
- Developed customized software solutions for improved business processes and increased productivity.
- Monitored systems in operation and input commands to troubleshoot areas.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Trained employees on new technologies, increasing competency levels across the organization.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Walked individuals through basic troubleshooting tasks.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
IT Communications Specialist
Army Base
01.2018 - 06.2022
- Spearheaded the migration of legacy systems to modern platforms, achieving improved performance and scalability without compromising data integrity.
- Identified potential security vulnerabilities through regular audits, ensuring a secure and stable communications infrastructure for the organization.
- Delivered impactful presentations to executive leadership, providing updates on key IT communication projects and their anticipated impact on the organization.
- Managed vendor relationships to ensure timely delivery of services while maintaining high quality standards and cost efficiencies.
- Implemented robust monitoring solutions that provided real-time insights into system performance, enabling proactive troubleshooting of potential issues.
- Evaluated emerging trends in IT communications technology, providing strategic recommendations for adoption within the organization where applicable.
- Established effective relationships with key stakeholders, enabling efficient communication channels and fostering collaboration across the organization.
- Conducted comprehensive training sessions to empower staff with essential IT communications skills, leading to faster issue resolution and reduced downtime.
- Championed best practices in IT communications management through regular knowledge sharing sessions with team members and stakeholders alike.
- Optimized network infrastructure by conducting capacity planning exercises, ensuring adequate resources were available during peak periods while minimizing associated costs.
- Revamped outdated documentation processes by developing a centralized repository for easy access and retrieval of relevant materials by staff members as needed.
- Designed custom applications and tools to automate repetitive tasks, significantly reducing manual workload for endusers.
- Championed a culture of continuous improvement within the IT communications team by fostering open dialogue and encouraging constructive feedback from peers.
- Enhanced network efficiency by implementing cutting-edge communication technologies and optimizing system configurations.
- Served as primary contact point for external partners regarding IT communication matters; facilitated smooth coordination between parties.
- Developed tailored IT communication strategies for various departments, resulting in streamlined information flow and increased productivity.
- Monitored overall network performance.
- Performed day-to-day monitoring, management, administration and support of alarm systems.
- Performed network modeling and analysis.
- Installed, maintained and supported voice/data applications.
Education
No Degree - Electrical, Electronics And Communications Engineering
MINISTRY OF DEFENCE
Kuala Lumpur, Malaysia 04.2001 -
No Degree - Communications
ELECTRONIC AND COMMUNICATION ARMY INSTITUTE
Kuala Lumpur, Malaysia 04.2001 -
No Degree - Operator Dems Dan Senggaraan Komputer Siri 7/10
ELECTRONIC AND COMMUNICATION ARMY INSTITUTE
Kuala Lumpur, Malaysia 04.2001 -
No Degree - MAF AMSS MANAGEMENT INFORMATION SYSTEMS V1
TELEKOM MALAYSIA
Kuala Lumpur, Malaysia 04.2001 -
No Degree - YOMEN SEMBOYAN (DIP ICT - OUM ) YS 7/2014
ELECTRONIC AND COMMUNICATION ARMY INSTITUTE
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
OPEN UNIVERSITY
Kuala Lumpur, Malaysia 04.2001 -
No Degree - MAINTENANCE TECHNICIAN TRAINING FOR RCIED JAMMER
SAPURA SECURED TECHNOLOGIES
Kuala Lumpur, Malaysia 04.2001 -
No Degree - SATELLITE COMMUNICATION (SATCOM) COURSE
PUSAT KOMUNIKASI SATELIT ATM
Sungai Buloh, Selangor, Malaysia 04.2001 -
No Degree - GOVERMENT INTEGRATED RADIO NETWORK
SAPURA SECURED TECHNOLOGIES
Kuala Lumpur, Malaysia 04.2001 -
No Degree - KURSUS PENYELIA C2 ATM SIRI 7/2023
PKSE SUNGAI BULOH
Sungai Buloh, Selangor, Malaysia 04.2001 -
No Degree - KURSUS SISTEM C2 ATM PENYELIA NC2 SIRI 7/2023
MOSEP
Sungai Buloh, Selangor, Malaysia 04.2001 -
No Degree - NETWORK MONITORING AND SUPPORT SYSTEM
PKSE MOSEP
Sungai Buloh, Selangor, Malaysia 04.2001 -
Skills
Network administration
HIKING AND OUTDOOR RECREATION
I’m an avid adventurer with a deep passion for hiking and the outdoors, having trekked iconic peaks such as Mount Kinabalu, Mount Bromo, Annapurna Base Camp, Mount Tahan, and Mount Nuang. My love for the wilderness extends far beyond mountain trails I thrive on outdoor challenges like rock climbing, water rafting, jungle trekking, and fishing, always seeking new ways to connect with nature. I also embrace the thrill of soaring through the skies with paragliding, completing a well-rounded outdoor lifestyle fueled by exploration, endurance, and an unending appreciation for the wild.
Timeline
IT Communications Specialist
Army Base
01.2018 - 06.2022
IT Specialist
Ministry of Defence
06.2002 - Current
No Degree - Electrical, Electronics And Communications Engineering
MINISTRY OF DEFENCE
04.2001 -
No Degree - Communications
ELECTRONIC AND COMMUNICATION ARMY INSTITUTE
04.2001 -
No Degree - Operator Dems Dan Senggaraan Komputer Siri 7/10
ELECTRONIC AND COMMUNICATION ARMY INSTITUTE
04.2001 -
No Degree - MAF AMSS MANAGEMENT INFORMATION SYSTEMS V1
TELEKOM MALAYSIA
04.2001 -
No Degree - YOMEN SEMBOYAN (DIP ICT - OUM ) YS 7/2014
ELECTRONIC AND COMMUNICATION ARMY INSTITUTE
04.2001 -
High School Diploma -
OPEN UNIVERSITY
04.2001 -
No Degree - MAINTENANCE TECHNICIAN TRAINING FOR RCIED JAMMER
SAPURA SECURED TECHNOLOGIES
04.2001 -
No Degree - SATELLITE COMMUNICATION (SATCOM) COURSE
PUSAT KOMUNIKASI SATELIT ATM
04.2001 -
No Degree - GOVERMENT INTEGRATED RADIO NETWORK
SAPURA SECURED TECHNOLOGIES
04.2001 -
No Degree - KURSUS PENYELIA C2 ATM SIRI 7/2023
PKSE SUNGAI BULOH
04.2001 -
No Degree - KURSUS SISTEM C2 ATM PENYELIA NC2 SIRI 7/2023
MOSEP
04.2001 -
No Degree - NETWORK MONITORING AND SUPPORT SYSTEM
PKSE MOSEP
04.2001 -