Muhammad Sabil Mohd Daud

- Review real-time user generated content to make sure contents following client guidelines, by using specific tools and channels.

- Assign appropriate label, email treatment and action according to client policies.

- Recognize trends and patterns, and escalate issues outside of policy.

- Understand and remain updated on changing client policies and guidelines.

- Maintain high quality deliverable in everyday workflow.

- Identify inefficiencies in workflows and suggest solutions.

- Review sensitive content involving graphic or disturbing subject matter.

- Handling inbound calls from customers on many issues related to Digi products and will escalate

to any relevant departments for any relevant issues.

- Record and fill in all the required reports/complaints from customers on CRM (Customer

Relationship Management) and other related software.

- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

- Resolved complex customer issues, ensuring a positive and efficient experience.

- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.

- Decided to resign (with proper manner and documentations) on August 30 2022 due to The

Anterior Cruciate Ligament (ACL) injury on right knee injury (MRI diagnosed on July 29 2022) to

focus on rehab/physiotherapy (without going for right knee surgery: hospitalization) for 3 months

- Enhanced cadet performance by implementing rigorous training exercises and drills.

- Streamlined communication within the unit by introducing effective reporting procedures.

- Increased cadet retention rates through continuous mentorship and guidance.

- Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.

- On the 6 months (upon 9 months) training, had been injured and dismissed from the service (training) due to the injury with honorary discharge.