Muhammad Roshan Iskandar Roshan
Bandar Puncak Alam
Summary
Results-driven Sales Advisor specialised in identifying customer needs and recommending tailored products to meet sales targets. Proven ability to foster strong client relationships, enhancing repeat business and referrals. Experienced in optimising operations and managing inventory to improve efficiency. Committed to delivering exceptional service and driving sales in fast-paced environments.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Sales Advisor
7 Autospa
Bangsar, Malaysia
08.2023 - Current
- Achieved monthly sales targets by employing up-selling and cross-selling techniques.
- Identified customer needs through effective questioning and recommended appropriate products.
- Listened intently to customers to identify upselling opportunities.
- Developed and maintained strong relationships with clients to foster repeat business and referrals.
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Provided accurate quotes and price information to inform customer decision-making.
- Managed customer appointments and follow-ups through efficient scheduling and communication.
Operations Assistant
Top Glove Sdn Bhd
Shah Alam, Malaysia
07.2021 - 07.2023
- Coordinated daily operations, improving workflow efficiency and team productivity across departments.
- Planned routine operations and special projects under direction of operations manager.
- Managed inventory levels, conducted stock takes, and ordered supplies, reducing waste and optimising resource use.
- Conducted quality control checks, upholding high standards of service and product excellence.
- Responded to incoming requests for information or forwarded to appropriate individual.
Education
GCSEs -
SMK La Salle
Port Klang, 1001-2018
Skills
- Sales techniques
- Customer relationship management
- Customer service
- Product knowledge
- Inventory management
- Cash management
- Stocking and replenishing
- Store opening and closing
- Time management
- Problem solving
- Communication skills
- Adaptive thinking
Languages
English
First Language
Malay
Proficient
C2
English
First Language
A1
Timeline
Sales Advisor
7 Autospa
08.2023 - Current
Operations Assistant
Top Glove Sdn Bhd
07.2021 - 07.2023
GCSEs -
SMK La Salle