⦁Microsoft office(word,excel,powerpoint)
MUHAMMAD RIDZWAN BIN ABDULLAH
Customer Service
DENGKIL
Summary
Trusted customer Service member knowledgeable about Job Area operations and compliance standards. Hard working team member with 5 years experience and flexible schedule.
Motivated Service brings 5 years of experience and skills customer service and advanced skills. Excited to use new abilities and roles in your company. Focusing and ensuring customer satisfaction and work operations run smoothly.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Service Crew
NASI KUKUS TONGGEK DPLUZE CYBERJAYA
03.2022 - 04.2023
- Greeting customers while offering super customer service attention, taking, assembling and presenting food orders, requesting and receiving payment, operating the cash register
- Cleaning in accordance to restaurant’s sanitary standards including but not limited to sweeping and mopping floors, cleaning walls, tables, counters, kitchen and service equipment
- Cleaning the customer service area, removing trash
- Assisting new crew members in learning their new job skills
- Attend to deliveries such as off-loading trucks, storage and movement of raw product to the work area
- Checking stock of products and insuring proper stock levels and rotation
- Checking equipment to ensure that it is in proper working order, letting the maintenance team know if there might be a problem
- Backing up other crew members in their jobs, assist in any area to ensure that the food is being prepared, packaged and delivered to customer in a timely manner
- Ensure the timely movement of completed food orders from kitchen to customer table.
Customer Service Assistant
FIRST PARKING SDN.BHD
02.2018 - 03.2022
- Greet customers warmly and ascertain problem or reason for calling
- Identify and assess customers' needs to achieve satisfaction
- Handle complaints and provide appropriate solutions
- To ensure the assigned car parks provide the highest quality of service at all time
- Assist customer for monthly and daily parking payment
- Provide daily collections and monthly reports every morning.
Education
SIJIL PELAJARAN MALAYSIA
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SEKOLAH MENENGAH KEBANGSAAN DENGKIL
No Degree - FOOD HANDLER TRAINING
KUDEN FOOD SAFETY ACADEMY
ONLINE LEARNING 08.2022 - 08.2022
Skills
Adobe photoshop, adobe illustratorKnowledge in computer hardware and softwareComputer repairing and upgradingKnowledge in computer networkingCustomer servicing
Foodservice experience
E-service solutions
Software
⦁Adobe photoshop, adobe illustrator
⦁Knowledge in computer hardware and software
⦁Computer repairing and upgrading
⦁Knowledge in computer networking
⦁Customer servicing
⦁Able to learn and adapt new things
⦁Able to work overtime
⦁Able to work group or individual
Timeline
No Degree - FOOD HANDLER TRAINING
KUDEN FOOD SAFETY ACADEMY
08.2022 - 08.2022
Service Crew
NASI KUKUS TONGGEK DPLUZE CYBERJAYA
03.2022 - 04.2023
Customer Service Assistant
FIRST PARKING SDN.BHD
02.2018 - 03.2022
SIJIL PELAJARAN MALAYSIA
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SEKOLAH MENENGAH KEBANGSAAN DENGKIL