Muhammad Ridzuan Che Ri
Shah Alam, Selangor
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nippon Express Malaysia Sdn Bhd
Selangor- Shah Alam, Malaysia
11.2014 - Current
- Proposed or approved modifications to project plans.
- Ensured compliance with safety regulations at all times while performing maintenance tasks.
- Implemented quality control measures to uphold company standards.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Designed and executed training programs on transportation safety standards and operational best practices.
- Enhanced customer service protocols for transportation operations, achieving higher customer satisfaction scores.
- Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
- Led crisis management efforts during transportation emergencies, minimizing disruptions and maintaining service integrity.
- Negotiated contracts with external vendors and service providers, ensuring favorable terms and quality service.
- Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Negotiated contracts with suppliers for the provision of transport services according to operational needs.
- Ensured all necessary documentation was completed accurately regarding any incident reports or investigations.
- Supported health and safety technicians aligned to facility by providing guidance, coaching and direction.
- Analyzed data gathered from surveys, interviews, observations, focus groups and other sources to assess current level of risk exposure in the workplace.
- Provided health and safety orientations and developed materials for presentations.
- Assisted in the development of job hazard analysis documents for each task performed by employees.
- Conducted trainings for company employees on safety initiatives to comply with federal regulations.
Senior Executive
Nippon Express Malaysia Sdn bhd
Shah Alam, Selangor, Malaysia
02.2022 - 02.2024
- Proposed or approved modifications to project plans.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and managed budgets for travel, training, and team-building activities.
- Analyzed business performance data and forecasted business results for upper management.
Transport Executive
Nippon Express Malaysia Sdn Bhd
Shah Alam, Selangor, Malaysia
11.2014 - 02.2022
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
- Evaluated feedback from customers regarding service performance and took corrective action as needed.
- Prepared reports on shipment status, delays, damages or any other issues related to transport operations.
Education
Bachelor of Management With (Hons) - Management
Open University Malaysia
Petaling Jaya 11-2023
High School Diploma -
Ministry Of Education Malaysia
Ipoh Perak12-2005
Skills
- Budget assistance
- Recruiting and interviewing
- Sales monitoring
- Business administration
- Customer rapport
- Problem-solving
- Team building
- Business development understanding
- Vendor relationship management
- Verbal and written communication
- Workplace safety compliance
- Performance reviewing
- Decision-making
- Employee supervision
- Staff supervision
- Negotiation
- Coaching and mentoring
- Staff training and development
- Task delegation
- Cost reduction
- Staff development
- Meeting facilitation
Certification
- Safety And Health Officer Course Attend
- certified in security supervision and management (cssm)
Languages
Malay
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Book Lover
- Travel
References
References available upon request.
Timeline
Senior Executive
Nippon Express Malaysia Sdn bhd
02.2022 - 02.2024
Assistant Manager
Nippon Express Malaysia Sdn Bhd
11.2014 - Current
Transport Executive
Nippon Express Malaysia Sdn Bhd
11.2014 - 02.2022
- Safety And Health Officer Course Attend
- certified in security supervision and management (cssm)
Bachelor of Management With (Hons) - Management
Open University Malaysia
High School Diploma -
Ministry Of Education Malaysia
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