MUHAMMAD RIDHWAN YUSOF

• Assist in all policy processing activities of the Singapore Commercial Insurance business as directed by the Operations Supervisor. This includes: Process data input to local operations system in line with rules and guidelines
   Support other team members during peak renewal / busy periods
  
• Ensuring the accuracy, completeness and timeliness of policy processing activities
• Responding to enquiries within guidelines, answering questions and solving problems as needed
• Assist the Underwriting Services Manager in various company projects pertaining to improving policy processing / underwriting procedures and systems
• Assisting in occasional system support for UAT and defects testing to ensure smooth system implementation / improvements
• Handle queries and investigate reconciliation discrepancies (as required)
• First level of Claim Assessor

Achievements:

- Excellent Workplace Attendance Q3(Jul-Sep 2023)

- Excellent Performance Award Q1- 2024

- Excellent Workplace Attendance Certificate Q1(Jan-Mar 2024)

- Excellent Performance Award Q2-2024

- Excellent Workplace Attendance Certificate Q2(Apr-June 2024)

- Certified in Basic Insurance Concepts and Principles of Singapore

• Manage and handle high volume of incoming calls regarding customers' enquiries & complaints
• Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
• Responsible to take ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution
• Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.

Achievements

1-Best KPI Achiever 2019 Award

2-Best KPI Achiever 2021 Award

3-Best KPI Achiever 2022 Award

4-Second Place for Esports Tournament DOTA2

5-Best Consumer Contact Centre Brilliant Basic 2022

• Greeting passengers and checking their tickets and passports against the passenger list and asking security questions
• Allocating seats and giving out boarding cards and luggage labels
• Weighing luggage and charging the passenger extra if the luggage is overweight
• Giving flight information and directing passengers to departure gates
• Dealing with issues from delayed, cancelled or missed flights
• Checking boarding passes at the departure gate
• Escorting people who require assistance and unaccompanied children.

Campaign MCC (Maybank Credit Card)

Nov 2018 - Present Dec 2018

• Perform outbound calls to promote services and generate targeted sales
• Identifies prospects to call prospective customers to solicit business
• Influences prospects to buy services by following a prepared sales talk to give service and product information
• Request contribution by redeem point to the current campaign.
• Completes orders by recording names, addresses, and purchases referring orders
• Keeps equipment operational by following manufacturer's instructions and established procedures
• Secures information by competing database backups.

Campaign: Unicef (Aug 2017 - Jan 2018)

• Make calls to customers as management provided by Campaign
• Converse with customers as follow script well given
• Request contribution by redeem point to the current campaign
• Enroll hassle free without any reveal data and verify details as per system
• Build a good relationship with customers
• Achieve target as provided
• Work team and build a good reputation.

Campaign Bonuslink (Feb 2018 - Oct 2018)

• Make calls to customers as management provided by Campaign
• Converse with customers as follow script well given
• Request contribution by redeem point to the current campaign
• Enroll hassle free without any reveal data and verify details as per system
• Build a good relationship with customers
• Achieve target as provided
• Work team and build a good reputation.

• Dealing with passenger enquiries about flight departures and arrivals
• Checking in passengers and giving seat numbers
• Providing boarding passes and luggage labels
• Updating passengers about luggage restrictions
• Weighing baggage and collecting any excess weight charges
• Taking care of people with special needs, and unaccompanied children
• Calming and reassuring nervous passengers.