Muhammad Redha MD Sharif
Cyberjaya
Summary
Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Customer Service Line
Overview
10
10
years of professional experience
Work History
Bartender
Nasi Ganja Restaurant
02.2022 - 03.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Storekeeper
Infineon Technologies
02.2018 - 12.2021
- Received product shipments and organized in stockroom storage area.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Kept sales receipts and maintained accounting records.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
- Ordered goods from various vendors to maintain store merchandise levels.
Bartender
Hotel A Famosa Resort
01.2014 - 12.2017
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Education
No Degree -
SMK Alaudin
Melaka 04.2001 -
Skills
Customer Service
Payment Processing
Customer service expertise
Suggestive Selling
Menu Memorization
Basic accounting
Cleanliness and hygiene
Outgoing Personality
Hospitality service expertise
Languages
Malay, English
Native language
Malay
Proficient
C2
English
Upper intermediate
B2
Timeline
Bartender
Nasi Ganja Restaurant
02.2022 - 03.2024
Storekeeper
Infineon Technologies
02.2018 - 12.2021
Bartender
Hotel A Famosa Resort
01.2014 - 12.2017
No Degree -
SMK Alaudin
04.2001 -
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