MUHAMMAD RAZZI MUHAMAD RASHID
TRAINING EXECUTIVE
RAWANG
Summary
Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as Store Managemnet, Food Handling and Sale Management. Enthusiastic personality with a hands-on, creative style. Ready to apply 3 years' experience to a challenging long-term position.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Training Executive
MYNEWS RETAIL SDN.BHD
MYNEWS HQ KOTA DAMANSARA
07.2018 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Researched and obtained relevant course materials to achieve training objectives.
- Selected and assigned instructors to conduct specific training programs.
Customer Service Associate
PRUDENTIAL BSN TAKAFUL
KUALA LUMPUR
06.2017 - 05.2018
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
Store Sale Supervisor
Yellow Lab Fitness
Damansara Utama
05.2016 - 01.2017
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Malaysian Skill Certificates (MSC) LEVEL 3 - Digital Communications And Multimedia
Intitutes Kemahiran Belia Negara
Sri Iskandar Perak 07.2014 - 12.2015
Skills
- Process evaluation and enhancement
Timeline
Training Executive
MYNEWS RETAIL SDN.BHD
07.2018 - Current
Customer Service Associate
PRUDENTIAL BSN TAKAFUL
06.2017 - 05.2018
Store Sale Supervisor
Yellow Lab Fitness
05.2016 - 01.2017
Malaysian Skill Certificates (MSC) LEVEL 3 - Digital Communications And Multimedia
Intitutes Kemahiran Belia Negara
07.2014 - 12.2015
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