MUHAMMAD RAMZUL HAIZAD BIN ABDUL RAHIM
Puchong
Summary
Dedicated and highly motivated person seeking a challenging position where my skills and experience can contribute to the success of the organization. I aim to leverage my expertise to enhance operational efficiency and contribute positively to the growth of the company. Eager to apply my knowledge in a dynamic work environment, I am committed to delivering exceptional results and fostering a collaborative and goal-oriented atmosphere.
Overview
13
13
years of professional experience
Work History
Technical Customer Service Tiktok For Developer
TDCX
11.2025 - Current
- Supported developers business integrating TikTok APIs and developer products eg Mini Games, Mini Drama & Tiktok Minis.
- Assisted with troubleshooting API-related issues including authentication, app review, publishing workflows, and compliance requirements.
- Guided developers on platform policies, qualification reviews, and onboarding processes.
- Collaborated with internal technical and compliance teams to resolve escalated developer concerns.
- Helped improve support quality through documentation clarification and process optimization.
- Assisted developers with TikTok Login Kit, Content Posting API, and developer app onboarding.
- Helped identify and resolve API permission, redirect URI, and authentication issues.
- Supported testing and debugging for third-party integrations.
- Delivered technical support for clients and platform users across multiple communication channels.
- Investigated account, integration, and operational issues while maintaining high customer satisfaction.
- Coordinated with engineering teams to escalate and resolve platform-related incidents.
- Prepared reports and tracked support cases using Bytehi ticketing systems.
Technical Customer Service Specialist
TDCX (MY) Sdn Bhd
Kuala Lumpur
07.2024 - 11.2025
- Support developers and business partners in the seamless integration of TikTok Shop or ByteDance APIs by providing guidance on API documentation, SDK implementation, and authentication procedures. Effectively troubleshoot and resolve API-related issues, including HTTP response codes, payload discrepancies, and data mapping errors.
- Investigate and resolve technical incidents reported by sellers, partners, and internal teams by replicating API issues, analyzing logs, and escalating bugs to the engineering team when necessary. Conduct root cause analysis and propose preventive measures to enhance system stability and performance.
- Provide timely and professional support to clients via chat, email, and ticketing systems. Effectively translate complex technical information into clear, user-friendly explanations, ensuring high levels of customer satisfaction through empathetic and solution-oriented communication.
- Stay informed on the latest API releases, schema updates, and platform enhancements. Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and technical articles for both internal and external audiences. Collaborate closely with product and engineering teams to enhance API functionality, usability, and reliability.
- Manage and prioritize support tickets using platforms such as Feishu Oncall and Zendesk to ensure timely and efficient issue resolution.
- Technical Customer Service Specialist Tiktok E-Commerce Application Programming Interface (API) ROW
Customer Service Consultant
Maxis Broadband Sdn Bhd (Maxis)
01.2021 - 01.2024
- Handle incoming telephone inquiries and complaints from customers regarding Maxis products and network services.
- Respond promptly, courteously, and professionally to incoming calls.
- Manage and prioritize network and equipment repairs.
- Maintain network functionality by troubleshooting and resolving outages, and testing network backup procedures.
- Maintain customer rapport by actively listening, answering questions, and addressing concerns in a timely manner.
- Stay informed about developments in network technologies and infrastructure.
- Escalate complaints to the relevant teams if necessary.
- Follow up on open cases as required.
- Maintain customer confidentiality.
- Perform daily PIC tasks to manage customer complaints and email escalations.
- Customer Service Consultant (Permanent) Maxis Inbound Maxis Network Specialist
Customer Service Consultant
Maxis Broadband Sdn Bhd (Maxis)
01.2019 - 01.2021
- Handle incoming telephone inquiries and complaints from customers regarding Maxis products and services.
- Tactfully and professionally address queries from VIP/VVIP/Elite high-value customers.
- Deliver accurate, efficient, and high-quality service that exceeds customer satisfaction.
- Respond promptly, courteously, and professionally to incoming calls.
- Provide solutions and suggestions to customers regarding their issues as quickly as possible.
- Handle calls by attending to inquiries via phone and providing polite and courteous service.
- Escalate complaints to other respective teams if necessary.
- Maintain customer confidentiality.
- Follow up closely on open cases with customers.
- Perform daily PIC tasks to manage customer complaints and email escalations.
- Customer Service Consultant (Permanent) Maxis Inbound Priority Service Unit (ELITE)
Customer Service Consultant
Brandt International Sdn Bhd (Maxis)
Selangor
01.2015 - 01.2018
- Receive incoming telephone inquiries and complaints from customers regarding Maxis products and services.
- Handle customer queries with tact and professionalism.
- Provide precise, efficient, and high-quality service to ensure customer satisfaction.
- Customer Service Consultant (Contract) Maxis Inbound (Broadband & Postpaid Campaign)
Customer Service Professional
SRG ASIA PACIFIC SDN BHD
08.2013 - 03.2015
- Handle incoming telephone inquiries and complaints from customers regarding Maxis products and services.
- Address customer queries with tact and professionalism.
- Deliver accurate, efficient, and high-quality service that exceeds customer satisfaction.
- Respond promptly, courteously, and professionally to incoming calls.
- Offer solutions and suggestions to customers regarding their issues promptly.
- Manage incoming calls by attending to inquiries and providing polite and courteous service.
- Escalate complaints to the appropriate teams if necessary.
- Ensure the confidentiality of customer information.
- Follow up on unresolved cases as required.
- Customer Service Professional Maxis Inbound (Broadband& Prepaid Campaign MQ)
Request Management Analyst
Getronics Technology SDN BHD
04.2013 - 07.2013
- Review requests submitted by requestors.
- Verify the requestor's authorization to submit the request based on additional information.
- Ensure accuracy, completeness, and applicability of request information.
- Modify request items as needed and communicate changes to relevant parties.
- Notify authorizers about hardware availability and provide reservation numbers if necessary.
- Redirect requests to other review parties when required.
- Provide Back Office comments to communicate additional information to all relevant parties for efficient request handling.
- Utilize the progress module to perform various operations, including returning request items to previous queues, redirecting items to other users, and completing the request process.
- Handle incoming calls and emails.
- Address user inquiries via phone calls or emails with polite and courteous service.
- Follow up on pending requests with support teams or users until completion.
- Request Management Analyst
IT Helpdesk
Getronics Technology SDN BHD
01.2013 - 04.2013
- Provide assistance for MAS systems and MAS staff members.
- Deliver IT services to support MAS system operations.
- Manage incoming calls and emails.
- Address user inquiries via phone calls or email.
- Offer polite and courteous support to users.
- Follow up on outstanding requests with support teams or users until resolved.
- IT Helpdesk
Education
Diploma - Risk Management
Putra Intellect International College
Puchong, Selangor01-2012
PMR &SPM -
Sekolah Menengah Kebangsaan Jugra
Banting, Selangor01-2009
Skills
- Written Communication
- Spoken Communication
- MS-Office (Word, Excel, PowerPoint)
- Repairing
- Troubleshooting
- Organization Skills
- Teamwork
- Effective Communication
- Independent Work
- Collaboration
- Adaptability
- Positive Attitude
- Motivation
- Work Ethic
- Perseverance
- Self-reliance
- Hardworking
- Resourcefulness
- Enthusiasm for Learning
- Openness to New Experiences
Custom Section
Excellent, Good, Excellent, Good, MS-Office basic (Word, Excel and Power Point), Repairing and Troubleshooting
Additional information
920713-10-5905, Malay, Klang, Selangor, 33, Islam
Core Skills
- TikTok for Developers Platform
- API Integration Support
- Developer Relations
- Technical Troubleshooting
- App Review & Compliance
- REST APIs & Webhooks
- OAuth Authentication
- Content Posting API
- Technical Documentation
- Client Communication
- SQL & Data Analysis
- HTML / CSS / JavaScript
- Bytehi / Zendesk / CRM Tools
Timeline
Technical Customer Service Tiktok For Developer
TDCX
11.2025 - Current
Technical Customer Service Specialist
TDCX (MY) Sdn Bhd
07.2024 - 11.2025
Customer Service Consultant
Maxis Broadband Sdn Bhd (Maxis)
01.2021 - 01.2024
Customer Service Consultant
Maxis Broadband Sdn Bhd (Maxis)
01.2019 - 01.2021
Customer Service Consultant
Brandt International Sdn Bhd (Maxis)
01.2015 - 01.2018
Customer Service Professional
SRG ASIA PACIFIC SDN BHD
08.2013 - 03.2015
Request Management Analyst
Getronics Technology SDN BHD
04.2013 - 07.2013
IT Helpdesk
Getronics Technology SDN BHD
01.2013 - 04.2013
Diploma - Risk Management
Putra Intellect International College
PMR &SPM -
Sekolah Menengah Kebangsaan Jugra