Muhammad Rafiuddin Ramli
Kuala Lumpur,14
Summary
Passionate, active and skillful person in seeking a position that offer both a challenge and a good opportunity industrial growth. Over 5 years experience in working retails and service industry.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Professional
Unifi
Kuala Lumpur, Kuala Lumpur
09.2021 - Current
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Participated in ongoing professional development programs to stay current on emerging technologies, tools, and techniques within the field of customer service.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.
Storekeeper
Bakit Integrated Resources Sdn Bhd
07.2019 - 05.2021
- Received product shipments and organized in stockroom storage area.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
- Ordered goods from various vendors to maintain store merchandise levels.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Reduced stock discrepancies by diligently investigating variances and taking corrective actions as needed.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
Cashier
99 Speedmart
12.2017 - 11.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier/ Customer Service
Aeon Big (M)
11.2015 - 12.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Waiter
Secret Recepi (M)
12.2010 - 10.2011
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Promoted specials or upsold items to increase average check amount.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
SMK La Salle Briekfields
Kuala Lumpur 01.2006 - 11.2010
Diploma Industrial Design
Politeknik Premier Ibrahim Sultan
Pasir Gudang 12.2011 - 11.2014
Skills
Communication Skills
Ability to Work in a Team
Complaint Handling
Problem-solving abilities
Active Listening
Computer Proficiency
Call center experience
Technical Support
Report Preparation
Fast Learner
Customer service excellence
References
- Pn. Noralissa Amran, Aeon Big(M), 017-3003123
- Mr. Aszelan, 99 Speedmart, 017-5899920
- Mr. Syed Imran, Bakit Integrated Resources, 013-2891818
- Ms. Nor Rafidah , Team Leader Unifi, 012-7103754
Languages
Malay
Native language
English
Advanced
C1
Timeline
Customer Service Professional
Unifi
09.2021 - Current
Storekeeper
Bakit Integrated Resources Sdn Bhd
07.2019 - 05.2021
Cashier
99 Speedmart
12.2017 - 11.2018
Cashier/ Customer Service
Aeon Big (M)
11.2015 - 12.2017
Diploma Industrial Design
Politeknik Premier Ibrahim Sultan
12.2011 - 11.2014
Waiter
Secret Recepi (M)
12.2010 - 10.2011
SMK La Salle Briekfields
01.2006 - 11.2010
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