Muhammad Raffizi Rozman
Bayan Lepas
Summary
Dedicated professional with a strong background in quality management and compliance documentation. Identifies and resolves issues through effective problem-solving and analytical skills, ensuring high-quality outcomes and customer satisfaction. Collaborates with cross-functional teams to maintain safe and efficient working environments.
Overview
11
11
years of professional experience
Work History
Technician in Electrical Engineering
Eong Huat Corporation Sdn Bhd
Penang, Malaysia
2025.05 - 2026.05
- Troubleshot electric and electrical problems for timely resolution of equipment malfunctions.
- Installed, maintained, and repaired electrical wiring, equipment, and fixtures, adhering to relevant codes and safety standards.
- Maintain and repair scaling.
- Calibration and inspection new scaling before sending to customer.
- Contributed to the development of innovative electrical components, enhancing product offerings and competitive advantage.
- Documented all electrical maintenance and repair activities, maintaining comprehensive records for regulatory compliance.
Elderly Caregiver
Concord Nursing Home
Penang, Malaysia
2020.11 - 2025.04
- Assisted with personal care tasks such as bathing, dressing, and grooming, promoting dignity and comfort.
- Assisted older adults in daily living activities, promoting independence and enhancing quality of life.
- Assisted with personal care tasks, such as bathing and dressing, while respecting residents' privacy and preferences.
- Organised schedules of medications, meals, medical appointments.
- Maintained client wellbeing by providing ongoing, helpful and friendly support, going the extra mile to provide service with a smile.
- Monitor and record patients' vital signs, abnormalities of patients. (insertion ryles tube included)
Quality Control (QA)
CPI
Penang, Malaysia
2018.01 - 2020.02
- Maintaining effective quality management system through improvement and achieving regulatory compliance by meeting customer requirement & providing quality products for total customer satisfaction.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Maintained clean, safe working environments to eliminate accident risks.
- Collaborated with team members to achieve target results.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
IT Technician (vendor)
RC Precision Engineering Sdn Bhd
Penang, Malaysia
2017.01 - 2018.01
- Focused on diagnosing and repairing faulty motherboards from production.
- Install and upgrade old and bad programs software from master card to soft copy at debug machine.
- Collected data from folder to use and certificate to passed.
- Inspected all components, screws, sockets, and wire connectors on motherboards, documenting problems before returning to production.
- Verified socket pins for damage before installation.
- Responded to customer inquiries via email, phone, and live chat to troubleshoot and resolve technical issues remotely.
- Helped customers set up new systems, applications and software.
- Provided clear and concise step-by-step technical support to guide clients.
Avsec Assistant X-ray
Pos Aviation Cargo Sdn Bhd
Penang, Malaysia
2015.04 - 2017.12
- Fully compliant with USA TSA and EU ACC3 regulations.
- Executed tasks in alignment with established standards and specifications, ensuring compliance and security.
- X-ray facilities capable of scanning ULD and fully Built Up Pallet.
- Facility and Securities Programme certified by the Department of Civil Aviation.
- 24/7 security enforced by Auxiliary Police and security personnel.
- Terminal and perimeter monitored by CCTV.
- Acquired practical skills and techniques through shadowing senior staff, enhancing understanding of operations, policies, and procedures.
Education
Diploma of Higher Education - Logistic Management
Interntional Cybernatic Collage
Bandar Puchong Jaya, 102012-01
Certificate of Higher Education - Commerce And Literature
Sekolah Menengah Kebangsaan Teluk Kumbar
Penang2010-01
upsr - primary study
Sekolah Rendah Teluk Kumbar
Penang2005-01
Skills
- Electrical installation
- Electrical fault finding
- Fault-finding
- Electrical maintenance
- Installing electrical systems
- Circuit installation
- Wiring techniques
- Control panel repairs
- Repairing electrical machinery
- Electrical assembly
- Equipment calibration
- Quality control
- Compliance reporting
- Technical diagram reading
- Technical support
- Team collaboration
- Teamwork
- Problem solving
- Decision making
- Time management
- Client interaction
- Supervisory experience
- Leadership capacity
- Leadership capacity
- Electrical assembly
Timeline
Technician in Electrical Engineering
Eong Huat Corporation Sdn Bhd
2025.05 - 2026.05
Elderly Caregiver
Concord Nursing Home
2020.11 - 2025.04
Quality Control (QA)
CPI
2018.01 - 2020.02
IT Technician (vendor)
RC Precision Engineering Sdn Bhd
2017.01 - 2018.01
Avsec Assistant X-ray
Pos Aviation Cargo Sdn Bhd
2015.04 - 2017.12
Diploma of Higher Education - Logistic Management
Interntional Cybernatic Collage
Certificate of Higher Education - Commerce And Literature
Sekolah Menengah Kebangsaan Teluk Kumbar
upsr - primary study
Sekolah Rendah Teluk Kumbar