Rafez Ahmad
Hulu Langat
Summary
Dynamic customer service specialist skilled in managing high-volume inquiries through calls, emails, and live chat. Proven ability to resolve customer issues efficiently, enhancing satisfaction and optimizing the overall customer experience within digital engagement platforms.
Overview
5
5
years of professional experience
Work History
Personal Banker
AmBank (M) Berhad
Kuala Lumpur
11.2025 - Current
- Resolved customer account inquiries and transactions to enhance satisfaction.
- Evaluated loan applications and credit assessments to facilitate informed lending decisions.
Digital Engagement Officer
Tan Chong Euro Cars Sdn Bhd
04.2023 - 11.2025
- Liaising with customer with calls, emails and live chat.
- Offer solutions to customer who facing an issue with the cars.
- Monitoring the system to make sure customer experience at its best.
Customer Service Executive
Webhelp APAC
09.2022 - 01.2023
- Handle incoming calls and email from customer
- Complete all the task assigned by team leads
- Offered advice and assistance to customers, paying attention to special needs or wants
Sales Consultant
RHB Bank Berhad
02.2022 - 09.2022
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Maintained organized, presentable merchandise to drive continuous sales.
Customer Service Representative
Astro GoShop
05.2021 - 01.2022
- Provided primary customer support to customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Associate of Science - Occupational Health and Safety
KLIA PROFESSIONAL & MANAGEMENT COLLEGE
SepangSkills
- Customer account management
- Loan evaluation
- Credit assessment
- Financial analysis
- Time Management
- Teamwork
- Quick Learner
- Adaptiveness
- Communication Skills
Languages
- Malay, Native or Bilingual Proficiency
- English, Full Professional Proficiency
Timeline
Personal Banker
AmBank (M) Berhad
11.2025 - Current
Digital Engagement Officer
Tan Chong Euro Cars Sdn Bhd
04.2023 - 11.2025
Customer Service Executive
Webhelp APAC
09.2022 - 01.2023
Sales Consultant
RHB Bank Berhad
02.2022 - 09.2022
Customer Service Representative
Astro GoShop
05.2021 - 01.2022
Associate of Science - Occupational Health and Safety
KLIA PROFESSIONAL & MANAGEMENT COLLEGE