Cricket
Hi, I’m
Muhammad Rafay Ahmed Khan
Senior Sales Manager
Kuala Lumpur
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 6-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
7
years of professional experience
1
Certification
3
Languages
Work History
Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
Senior Sales Manager
11.2020 - Current
Job overview
- Solid understanding of HP product group goals and
initiatives and responsible for disseminating these to the Amplify team. - Responsible for leading and managing Amplify Data Managers (ADMs) – disciplinary/administrative professional leadership.
- Looking after the team, which trains HP Partners in APAC, SPAC and SEMC region.
- Address and correct poor performance or personnel issues.
- Organization, control and steering of processes and workflows.
- Supervision and coordination of daily activities of employees to maximize HP Partner experience, partner loyalty, performance metrics and quality.
- Provide coaching, guidance, and development to improve or advance performance of the team; walks the floor and giving any guidance and support needed to agents
- Creation and continuous analysis of business and operational reports to be distributed in- and externally
- Workforce management including shift and holiday planning; manages and oversees staffing levels, assigns duties, examines productivity levels
- Definition and communication of individual targets. Responsible for achievement and reporting of all team SLAs and KPIs
Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
Sales Manager
08.2019 - 11.2020
Job overview
- Solid understanding of HP product group goals and
initiatives and responsible for disseminating these to the sales team. - Responsible for leading and managing a Demand Generation Team – disciplinary/administrative professional leadership.
- Address and correct poor performance or personnel issues.
- Organization, control and steering of processes and workflows.
- Supervision and coordination of daily activities of employees to maximize customer experience, customer loyalty, performance metrics and quality.
- Provide coaching, guidance, and development to improve or advance performance of the team; walks the floor and giving any guidance and support needed to agents
- Creation and continuous analysis of business and operational reports to be distributed in- and externally
- Workforce management including shift and holiday planning; manages and oversees staffing levels, assigns duties, examines productivity levels
- Definition and communication of individual targets. Responsible for achievement and reporting of all team SLAs and KPIs
Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
Working Team Lead
Job overview
- Managing the call flow on the floor
- Conducting daily meetings with the agents regarding the daily KPIs
- Providing on-the-job training to new recruits
- Conducting weekly WBRs with the country managers of different countries and the client regarding the performance of each country
- Preparing presentations and data collection in PowerPoint and Excel for the weekly meetings with the client
- Handling other miscellaneous ad-hoc duties.
Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
Virtual Sales Account Manager
05.2018 - 07.2019
Job overview
- Manage end-customer relationships and responsible for the growth of Sri Lanka and Singapore Mid-Market
- Develop and chase opportunities through sales and marketing activities through outbound calls and email to drive customers
- Collaborate with aligned sales roles to close the deal once an opportunity is identified
- Cultivate & maintain relationships with customers and business partners to ensure account retention & growth
- Manage basic business administration for my assigned accounts and be the main point of contact for generic matters for Sri Lanka & Singapore Market.
- Responsible for achieving quarterly and annual sales revenue goals
- Work with other HP teams (training partner, demand generation)
- Ensure effective and efficient coverage of account lists and prioritize for maximum results
Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
Demand Generation Specialist
02.2018 - 04.2018
Job overview
- Establish first contact with prospects via phone and/or e-mail and introduce these prospects to the products and services
- Handles an inbound and outbound calls, accurately executing campaigns through CRM activities
- Demonstrates effective call handling by successfully solving customer issues and challenges
- Develop and maintain detailed knowledge of HP’s Enterprise line of products
- Developing and maintaining HP product knowledge Support and contribute to sales and marketing campaigns for the Southeast Asia region
- Ensure that appropriate call management processes are being followed: planning, preparation, execution, closing
- Understand and campaign objectives (deliver on objectives, track status)
- Generate new leads from marketing lead queue portfolio to achieve weekly target
- Qualify sales leads based on BANT (budget, authority, needs, timeline)
- Ensure all information are publish correctly into CRM system
- Ensure appropriate teams within HP are engaged and assigned as needed to specific opportunities and external resources (Partner) are actively communicating pipeline.
Adsells Advertising (PVT) LTD
Client Services Officer
04.2015 - 05.2016
Job overview
- Maintaining excellent working relationships with clients
- Liaising with clients to keep them informed and updated with the progress of their campaigns
- Handling and satisfying client queries and concerns
- Coordinating with operations/production for timely ad on-specs quality deliveries
- Cross-selling the wide range of available solutions to clients
- Ensuring optimum utilization of resources and streamlining business operations
- Providing advice on the full range of products
- Processing invoicing and billing
- Delivering quality client services
- Recording and reporting.
National Call Centre
Customer Relation Officer
01.2009 - 07.2009
Job overview
- Contacting private individuals by telephone to promote products and services
- Explaining the product or service to potential customers
- Delivering scripted sales pitch to customers
- Handling customer questions regarding the products and services
- Meeting the required monthly sales target.
Education
University of Hertfordshire UK
BA (Hons) in Business Administration
(ABE) (Advancing Business Education) UK
Diploma in Business Management
Jinnah University College
A-Levels
Shaheen Public School (Campus 3)
O-Levels
Skills
Strong organizational, administrative, and inter-personal skills
Workload and time management
Broad knowledge of computer operating systems
Fluent in English, Urdu, and Hindi
Strong leadership abilities
Influencing skills
Motivation Techniques
Customer Focus
Operations Management
Training skills
Project Management
Quality Assurance
KPI Tracking
Rapport and relationship building
Performance tracking and evaluations
Business growth and retention
Sales Tracking
Business Development
Pipeline Management
Negotiation expertise
Sales Presentations
Sales Coaching
Contract Negotiations
Sales team training
Lead Generation
Sales Operations
Product Knowledge
Client Relationship Management
Sales Reporting
CRM Software
B to B sales
Sales process
Goal Setting
Goals and performance
Performance Management
Operations
Analytical problem solver
Vendor Management
Team building
Lead Identification and Generation
Time management abilities
Accomplishments
- Winner of performance challenge achieved 6 deals worth USD 150k in a day.
- 100% performance in 4 consecutive quarters for Amplify Partner Program. (Year 2021)
- HP Team Leader of the Year Award 2022.
- HP Team of the Year Award 2022.
- Awarded the best newcomer client services officer
- Awarded for conducting outdoor activity for Johnson & Johnson (J&J) nationwide for consecutive 30 days.
- Awarded best customer relation officer of the month for 3 consecutive months
- Achieved fastest sales target during the first months at National call Centre.
Concentrix Malaysia Sdn Bhd (Formerly known as Webhelp Malaysia Sdn Bhd), Kuala Lumpur
Adsells Advertising (PVT) LTD,
National Call Centre, Karachi
Personal Information
- Date of Birth: 05/01/91
- Nationality: Pakistani
Certification
Lean six sigma yellow belt
Interests
Football
Table Tennis
Badminton
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureWork from home optionFlexible work hoursPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit SharingHealthcare benefits401k matchPaid time offPaid sick leaveAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft 365
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
PowerBi
Timeline
Lean six sigma yellow belt
02-2022
Senior Sales Manager
Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
11.2020 - Current
Sales Manager
Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
08.2019 - 11.2020
Virtual Sales Account Manager
Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
05.2018 - 07.2019
Demand Generation Specialist
Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
02.2018 - 04.2018
Client Services Officer
Adsells Advertising (PVT) LTD
04.2015 - 05.2016
Customer Relation Officer
National Call Centre
01.2009 - 07.2009
Working Team Lead
Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
University of Hertfordshire UK
BA (Hons) in Business Administration
(ABE) (Advancing Business Education) UK
Diploma in Business Management
Jinnah University College
A-Levels
Shaheen Public School (Campus 3)
O-Levels