Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Interests
Work Preference
Work Availability
Software
Timeline
Hi, I’m

Muhammad Rafay Ahmed Khan

Senior Sales Manager
Kuala Lumpur
Muhammad Rafay Ahmed Khan

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 6-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

7
years of professional experience
1
Certification
3
Languages

Work History

Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)

Senior Sales Manager
11.2020 - Current

Job overview

  • Solid understanding of HP product group goals and
    initiatives and responsible for disseminating these to the Amplify team.
  • Responsible for leading and managing Amplify Data Managers (ADMs) – disciplinary/administrative professional leadership.
  • Looking after the team, which trains HP Partners in APAC, SPAC and SEMC region.
  • Address and correct poor performance or personnel issues.
  • Organization, control and steering of processes and workflows.
  • Supervision and coordination of daily activities of employees to maximize HP Partner experience, partner loyalty, performance metrics and quality.
  • Provide coaching, guidance, and development to improve or advance performance of the team; walks the floor and giving any guidance and support needed to agents
  • Creation and continuous analysis of business and operational reports to be distributed in- and externally
  • Workforce management including shift and holiday planning; manages and oversees staffing levels, assigns duties, examines productivity levels
  • Definition and communication of individual targets. Responsible for achievement and reporting of all team SLAs and KPIs

Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)

Sales Manager
08.2019 - 11.2020

Job overview

  • Solid understanding of HP product group goals and
    initiatives and responsible for disseminating these to the sales team.
  • Responsible for leading and managing a Demand Generation Team – disciplinary/administrative professional leadership.
  • Address and correct poor performance or personnel issues.
  • Organization, control and steering of processes and workflows.
  • Supervision and coordination of daily activities of employees to maximize customer experience, customer loyalty, performance metrics and quality.
  • Provide coaching, guidance, and development to improve or advance performance of the team; walks the floor and giving any guidance and support needed to agents
  • Creation and continuous analysis of business and operational reports to be distributed in- and externally
  • Workforce management including shift and holiday planning; manages and oversees staffing levels, assigns duties, examines productivity levels
  • Definition and communication of individual targets. Responsible for achievement and reporting of all team SLAs and KPIs

Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)

Working Team Lead

Job overview

  • Managing the call flow on the floor
  • Conducting daily meetings with the agents regarding the daily KPIs
  • Providing on-the-job training to new recruits
  • Conducting weekly WBRs with the country managers of different countries and the client regarding the performance of each country
  • Preparing presentations and data collection in PowerPoint and Excel for the weekly meetings with the client
  • Handling other miscellaneous ad-hoc duties.

Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)

Virtual Sales Account Manager
05.2018 - 07.2019

Job overview

  • Manage end-customer relationships and responsible for the growth of Sri Lanka and Singapore Mid-Market
  • Develop and chase opportunities through sales and marketing activities through outbound calls and email to drive customers
  • Collaborate with aligned sales roles to close the deal once an opportunity is identified
  • Cultivate & maintain relationships with customers and business partners to ensure account retention & growth
  • Manage basic business administration for my assigned accounts and be the main point of contact for generic matters for Sri Lanka & Singapore Market.
  • Responsible for achieving quarterly and annual sales revenue goals
  • Work with other HP teams (training partner, demand generation)
  • Ensure effective and efficient coverage of account lists and prioritize for maximum results

Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)

Demand Generation Specialist
02.2018 - 04.2018

Job overview

  • Establish first contact with prospects via phone and/or e-mail and introduce these prospects to the products and services
  • Handles an inbound and outbound calls, accurately executing campaigns through CRM activities
  • Demonstrates effective call handling by successfully solving customer issues and challenges
  • Develop and maintain detailed knowledge of HP’s Enterprise line of products
  • Developing and maintaining HP product knowledge Support and contribute to sales and marketing campaigns for the Southeast Asia region
  • Ensure that appropriate call management processes are being followed: planning, preparation, execution, closing
  • Understand and campaign objectives (deliver on objectives, track status)
  • Generate new leads from marketing lead queue portfolio to achieve weekly target
  • Qualify sales leads based on BANT (budget, authority, needs, timeline)
  • Ensure all information are publish correctly into CRM system
  • Ensure appropriate teams within HP are engaged and assigned as needed to specific opportunities and external resources (Partner) are actively communicating pipeline.

Adsells Advertising (PVT) LTD

Client Services Officer
04.2015 - 05.2016

Job overview

  • Maintaining excellent working relationships with clients
  • Liaising with clients to keep them informed and updated with the progress of their campaigns
  • Handling and satisfying client queries and concerns
  • Coordinating with operations/production for timely ad on-specs quality deliveries
  • Cross-selling the wide range of available solutions to clients
  • Ensuring optimum utilization of resources and streamlining business operations
  • Providing advice on the full range of products
  • Processing invoicing and billing
  • Delivering quality client services
  • Recording and reporting.

National Call Centre

Customer Relation Officer
01.2009 - 07.2009

Job overview

  • Contacting private individuals by telephone to promote products and services
  • Explaining the product or service to potential customers
  • Delivering scripted sales pitch to customers
  • Handling customer questions regarding the products and services
  • Meeting the required monthly sales target.

Education

University of Hertfordshire UK

BA (Hons) in Business Administration

(ABE) (Advancing Business Education) UK

Diploma in Business Management

Jinnah University College

A-Levels

Shaheen Public School (Campus 3)

O-Levels

Skills

Strong organizational, administrative, and inter-personal skills

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Accomplishments

    Concentrix Malaysia Sdn Bhd (Formerly known as Webhelp Malaysia Sdn Bhd), Kuala Lumpur

  • Winner of performance challenge achieved 6 deals worth USD 150k in a day.
  • 100% performance in 4 consecutive quarters for Amplify Partner Program. (Year 2021)
  • HP Team Leader of the Year Award 2022.
  • HP Team of the Year Award 2022.

    • Adsells Advertising (PVT) LTD,

  • Awarded the best newcomer client services officer
  • Awarded for conducting outdoor activity for Johnson & Johnson (J&J) nationwide for consecutive 30 days.

    • National Call Centre, Karachi

  • Awarded best customer relation officer of the month for 3 consecutive months
  • Achieved fastest sales target during the first months at National call Centre.

Personal Information

  • Date of Birth: 05/01/91
  • Nationality: Pakistani

Certification

Lean six sigma yellow belt

Interests

Cricket

Football

Table Tennis

Badminton

Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Work-life balanceCareer advancementCompany CultureWork from home optionFlexible work hoursPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit SharingHealthcare benefits401k matchPaid time offPaid sick leave
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft 365

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

PowerBi

Timeline

Lean six sigma yellow belt

02-2022

Senior Sales Manager

Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
11.2020 - Current

Sales Manager

Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
08.2019 - 11.2020

Virtual Sales Account Manager

Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
05.2018 - 07.2019

Demand Generation Specialist

Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)
02.2018 - 04.2018

Client Services Officer

Adsells Advertising (PVT) LTD
04.2015 - 05.2016

Customer Relation Officer

National Call Centre
01.2009 - 07.2009

Working Team Lead

Concentrix Malaysia (Formerly known as Webhelp Malaysia Sdn Bhd)

University of Hertfordshire UK

BA (Hons) in Business Administration

(ABE) (Advancing Business Education) UK

Diploma in Business Management

Jinnah University College

A-Levels

Shaheen Public School (Campus 3)

O-Levels

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Muhammad Rafay Ahmed KhanSenior Sales Manager