MUHAMMAD NUR RUZAINI BIN ABD RAZAK
Station Manager
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Station Manager
SHELL
1 2018 - 12.2022
- Supervise and manage petrol station staff to ensure efficient operations
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Reduced operating costs through effective budgeting and expense management.
- Schedule and assign duties to employees, monitor their performance, provide feedback and coaching
- Oversee inventory control and ordering of fuel, merchandise and supplies
- Monitor sales and expenses to ensure profitability and implement strategies to increase revenue
- Prepare financial reports and assist in financial planning
- Ensure compliance with safety, health and environmental regulations
- Conduct regular safety inspections and drills
- Maintain compliance with local, state and federal regulations
- Resolve customer complaints and inquiries in a professional and timely manner
- Ensure a high level of customer satisfaction and service quality
- Implement customer service improvements as needed
- Perform cash management duties, including preparing deposits, reconciling cash drawers and monitoring cash shortages or overages
- Perform routine maintenance and repairs on fuel pumps, equipment and facilities to ensure they are in good working condition
- Achievements: Awarded 5-star rating under Public Toilet from DBKL for three consecutive years (Year 2020 to Year 2022)
- 4th Place in Central Territory for Highest Growth SHELL Outlet for product of Godfrey Phillips (Malaysia) Sdn Bhd products – Marlboro
- Awarded on Target Achievement from British America Tobacco (Malaysia) Sdn Bhd – Dunhill
- Awarded from SHELL Malaysia Trading Sdn Bhd on Target Achievement of Lubricants in Central Territory.
Sales & Marketing Manager
ASX Education Sdn Bhd
01.2016 - 12.2017
- Identify and research potential clients (Universities, Colleges and Students)
- Develop and maintain clients' relationships
- Coordinate with teams to develop mutually beneficial proposals
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
- Negotiate agreement terms with clients and communicate with stakeholders
- Monitor teams to ensure contracts are executed as agreed
- Gather useful information from clients and competitors
- Make and give presentations to prospective clients and internal executives
- Create and implement processes and policies to support the overall business and setting up the achievable targets and KPI
- Track, identify and add qualified proposals to sales pipeline
- Conduct ongoing market research
- Prepare and submit sales agreements
- Organize road shows and promoting the educational programs
- Clients are Unirazak, Lim Kok Wing University, Al Madinah International University, Mont Royal College, Malaysia University of Science & Technology (MUST), Kuala Lumpur Metropolitan University College (KLMUC), FTMS College, TEACH Academy & Edufly Academy Kuala Lumpur.
Senior Executive Sales & Marketing
International College of Yayasan Melaka (ICYM) and Universiti Koperasi Polis (UNIKOP)
01.2014 - 12.2015
- Promoting the educational programs through road shows all over Malaysia
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- Liaise with potential students on the offered educational programs
- Follow up with potential students on the offered educational programs
- Achieve targets and KPIs set up by the company
- Targets achieved of securing nearly 200 students on the offered educational programs.
Valve Specialist
Emerson Process Management
01.2013 - 12.2013
- Assemble and calibration valves (pneumatic, hydraulic, electric and gas hydraulic valve automation) for oil and gas industry.
Education
Diploma in Electrical Engineering -
Politeknik Port Dickson
Negeri Sembilan07.2012
Certificate of Electrical & Electronic Engineering -
Politeknik Port Dickson
Negeri Sembilan07.2009
Sijil Pelajaran Malaysia - undefined
Sekolah Menengah Teknik Labuan
Skills
Leadership
Microsoft Office
Communication
Problem-solving
Performance Improvement
Operations Management
Growth planning
Additional Information
Male, 09/06/88, 36 years old, Married, Malaysian
Languages
Bahasa Malaysia
Proficient
C2
English
Upper intermediate
B2
Timeline
Sales & Marketing Manager
ASX Education Sdn Bhd
01.2016 - 12.2017
Senior Executive Sales & Marketing
International College of Yayasan Melaka (ICYM) and Universiti Koperasi Polis (UNIKOP)
01.2014 - 12.2015
Valve Specialist
Emerson Process Management
01.2013 - 12.2013
Station Manager
SHELL
1 2018 - 12.2022
Diploma in Electrical Engineering -
Politeknik Port Dickson
Certificate of Electrical & Electronic Engineering -
Politeknik Port Dickson
Sijil Pelajaran Malaysia - undefined
Sekolah Menengah Teknik Labuan
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