Microsoft Word
Assistant Branch Manager
IMIKA SDN BHD
10.2024 - Current
Hi, I’m
MUHAMMAD NURMIFDHAL AHMAD
Software Engineer / Assistant branch manager / Sales
Changloon, Kedah
Summary
A proactive and achievement-oriented individual with experience in Information Technology and business operations management. Experienced in enhancing system security and managing software migration projects at Universiti Utara Malaysia, with skills in PHP development and database administration. Currently serving as an Assistant Branch Manager at IMIKA, responsible for managing daily branch operations, coordinating staff schedules and workforce allocation, maintaining organized store layouts, and monitoring sales performance to achieve company targets. Proven track record of driving sales growth through effective team management, excellent customer service, and the implementation of successful sales strategies.
A strong leader who thrives in fast-paced and challenging environments, with excellent communication, time management, and problem-solving skills. Experienced in training and mentoring staff to improve productivity while fostering a positive, high-performance work culture. Capable of managing multiple tasks efficiently and willing to take on additional responsibilities to ensure smooth operations and the achievement of organizational goals.
In addition, I hold a Malaysian Skills Certificate (SKM) Level 3 and have represented my institution in a national-level Innovation and Creativity Competition, where I was awarded a Silver Medal. I am seeking a career opportunity that allows me to leverage my technical expertise, operational management experience, leadership abilities, and business development skills to contribute to organizational success.
Work History
IMIKA SDN BHDIPOH, PERAK
Assistant Branch Manager
10.2024 - Current
Job overview
- Managed daily branch operations, including sales performance, inventory management, staff development, and customer service to ensure smooth operations and the achievement of company targets.
- Experienced in driving branch sales growth through effective sales strategies, strong communication skills, and the ability to build positive relationships with customers.
- Skilled in handling various customer situations and resolving complaints professionally to maintain high levels of customer satisfaction.
- Ensured efficient inventory management through regular stock monitoring, accurate record-keeping, and maintaining sufficient stock levels while ensuring products were well-organized and displayed.
- Responsible for staff scheduling, workforce planning, performance monitoring, and providing guidance, motivation, and training to enhance team productivity and career development.
- Entrusted by management to oversee and support operations across 7 IMIKA branches, focusing on sales performance, operational standards compliance, and maintaining high-quality store presentation.
- Successfully contributed to improving sales performance and operational efficiency across multiple branches through continuous monitoring, performance analysis, and the implementation of effective improvement initiatives.
- Served as a key liaison between management and branch staff, ensuring company objectives were achieved while fostering a positive, productive, and high-performance work environment.
UNIVERSITI UTARA MALAYSIA
Information Technology Assistant ( Intern )
04.2024 - 09.2024
Job overview
- Enhanced system security by conducting regular vulnerability assessments and implementing necessary patches.
- Implemented data backup procedures, safeguarding critical company information from potential loss or compromise incidents.
- Facilitated smooth software transitions through thorough testing and end-user training sessions.
- Provided timely technical assistance to employees, resolving a wide range of IT issues.
- Managed inventory of hardware assets, ensuring proper allocation and timely replacement of outdated equipment.
- Conducted employee training programs on new technologies, promoting a culture of continuous learning within the organization.
- Build website use C# php and SQL
- Assisted in the development of custom applications tailored to meet specific operational requirements.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Kolej Vokasional KangarKangar, Perlis, Malaysia
Diploma Vocational Malaysia from Information And Communication Technology
04.2001
Skills
Network Troubleshooting
Remote Support
Software Installation
IT Asset Management
Internet Of Things
Programming Languages
Database Administration
Microsoft Outlook
Java Full Stack
Time Management
Team Collaboration
Active Listening
Organizational Skills
Team building
Attention to Detail
Problem-solving aptitude
Virtualization Technologies
Operating System Knowledge
Data Management
Hardware maintenance
Digital design
Social Media
Video Editing
Image Editing
Video Production
HTML and CSS Basics
Video Creation and Editing
videographer
photographer
Familiarity with PHP
PHP Fundamentals
Experience with PHP
Knowledge of PHP
PHP
Team leadership
Goal setting
Business planning
Certification
Certificate of silver medal of the innovation and creativity competition at the national level
Software
Microsoft Excel
Figma
Capcut
Powerpoint
Lightroom
Microsoft Outlook
Vn video
Visual code studio
Languages
Malay
Native language
Arabic
Upper intermediate
B2
English
Upper intermediate
B2
Timeline
Information Technology Assistant ( Intern )
UNIVERSITI UTARA MALAYSIA
04.2024 - 09.2024
Certificate of silver medal of the innovation and creativity competition at the national level
03-2024
Malaysian skills certificate level 3 (information technology)
06-2020
Kolej Vokasional Kangar
Diploma Vocational Malaysia from Information And Communication Technology
04.2001