Words, Power Point, Excell
Muhammad Nur Alfi Juhari
E-hailing Driver
Kota Kinabalu,sabah, Malaysia
Summary
Dynamic professional with a proven track record at Grab Driver, enhancing customer satisfaction and team productivity. Skilled in electrical equipment installation from tenure at Atan Electrical Engineering Sdn.Bhd. and adept in client relationship building. Excelled in complaint handling and technical support, demonstrating a unique blend of technical and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
2
2
Languages
2
2
Certificates
Work History
E-hailing Services
Grab Driver
04.2019 - Current
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
Sekolah Menengah & Kolej
Sijil Pelajaran Malaysia
SM Maktab Sabah, Kota KInabalu.12-2013
Skills
June 2016 - January 2017
Intern at the Atan Electrical Engineering SdnBhd Kota
Kinabalu
- Install new electrical equipment and ensure it running
efficiently
- Learn how to use and function of electrical equipments
- Do wiring according plan provided by supervisor
- Inspected all electrical systems throughout the building to
ensure efficiency and proper functioning
July 2016 - July 2018
Works at MBO Cinema Kota Kinabalu ( Part Time)
- Concession Counter Attendants - prepare and serve various
snack items to movie theatre customers
- Ticket Counter Attendants
April 2019 till Now
E-hailing Services (Grab Driver)
- use own cars to transport riders who place orders through
the Grab apps
- Common duties are picking up passengers and
transsporting client between places
Others :-
Complaint handling
Client relationship building
Workflow management
Customer service
Task prioritization
Technical support
Relationship management
Computer skills
Timeline
E-hailing Services
Grab Driver
04.2019 - Current
Sekolah Menengah & Kolej
Sijil Pelajaran Malaysia
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementTeam Building / Company RetreatsPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
SPM
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Accomplishments
- Supervised team of 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 50 in the development of any Electrical Technology project.
Software
Languages
Malay
Bilingual or Proficient (C2)
English
Upper intermediate (B2)