MUHAMMAD NOR FAWZAN BIN MD ASID
Ex Barista
Sungkai, Perak
Summary
Driven Senior Barista with proven expertise in espresso preparation and team leadership, honed at Starbuck Coffee. Excelled in optimizing workflows and enhancing customer experiences through drink customization and product upselling, significantly contributing to sales growth. Skilled in maintaining cleanliness and educating customers on coffee nuances, embodying a results-oriented approach to café operations.
Overview
2
2
years of professional experience
Work History
Junior Barista
ZUS Coffee
2024.06 - 2024.08
- Expedited drink production by mastering efficient brewing techniques and equipment usage.
- Participated in ongoing training sessions to continually improve skill set and knowledge of industry trends.
- Supported store promotions and limited-time offers through suggestive selling techniques that resulted in increased sales revenue.
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
Senior Barista
Starbuck Coffee
2022.04 - 2024.05
- Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
- Optimized workflow processes through effective communication between front-of-house staff and kitchen personnel.
- Increased overall efficiency by cross-training employees in various roles within the café operations.
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
Education
STPM - Geological And Earth Sciences
SMK Sungkai
Sungkai, Perak, Malaysia 2001.04 -
Skills
Espresso preparation
Order Taking
Cleanliness
Product Upselling
Drink customization
Latte art
Team Leadership
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
Junior Barista
ZUS Coffee
2024.06 - 2024.08
Senior Barista
Starbuck Coffee
2022.04 - 2024.05
STPM - Geological And Earth Sciences
SMK Sungkai
2001.04 -
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