MUHAMMAD NOOR ZAKI BIN ZAINUDDIN ZAKI
BRANCH SUPERVISOR
Batang Kali, Selangor
Summary
Accomplished Supervisor of Operations at Flash Express Delivery, I leveraged logistics management and team leadership to enhance operational efficiency and staff performance. My proactive problem-solving and staff evaluation skills led to significant improvements in workplace harmony and customer satisfaction, establishing a track record of achieving and exceeding company objectives.
Overview
9
9
years of professional experience
Work History
Supervisor of Operations
Flash Express Delivery
01.2023 - Current
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Retail Sales Associate
Converse
07.2023 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Implemented feedback from customer surveys to enhance shopping experience.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
Retail Sales Associate
EMART24
01.2023 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Branch Manager
NINJAVAN LOGISTICS
12.2018 - 12.2022
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Barista
STARBUCKS COFFEE COMPANY
06.2018 - 11.2018
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
Junior Engineer
WATEROTEC SDN BHD
01.2016 - 06.2017
- Assisted engineers with inspections of finished construction.
- Assisted in troubleshooting equipment issues, minimizing downtime and maintaining productivity levels.
- Studied corrections from senior engineers to learn and grow professionally.
- Collaborated with engineering team to determine project specifications.
Education
No Degree - SPM
SMK SYED MASHOR
Batang Kali, Selangor, Malaysia 04.2001 -
No Degree - Automotive Engineering
KOLEJ VOKASIONAL SLIM RIVER
Slim River, Perak, Malaysia 04.2001 -
No Degree - PMR
SMK SYED MASHOR
Batang Kali, Selangor, Malaysia 04.2001 -
No Degree - UPSR
SK BBBK
Batang Kali, Selangor, Malaysia 04.2001 -
Skills
Staff Evaluation
Languages
Malay
Native language
Malay
Advanced
C1
English
Upper intermediate
B2
Timeline
Retail Sales Associate
Converse
07.2023 - 12.2023
Supervisor of Operations
Flash Express Delivery
01.2023 - Current
Retail Sales Associate
EMART24
01.2023 - 06.2023
Branch Manager
NINJAVAN LOGISTICS
12.2018 - 12.2022
Barista
STARBUCKS COFFEE COMPANY
06.2018 - 11.2018
Junior Engineer
WATEROTEC SDN BHD
01.2016 - 06.2017
No Degree - SPM
SMK SYED MASHOR
04.2001 -
No Degree - Automotive Engineering
KOLEJ VOKASIONAL SLIM RIVER
04.2001 -
No Degree - PMR
SMK SYED MASHOR
04.2001 -
No Degree - UPSR
SK BBBK
04.2001 -
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