Customer Service
MUHAMMAD NOOR IDHAM BIN NOORIMAN
Gadget Consultant
Ampang, Selangor,10
Summary
Motivated sales professional with strong customer service focus. Quickly understands customer needs and provides appropriate solutions. Recognized for delivering courteous and professional service, leading to multiple positive ratings on Google reviews. Promoted within 9 months at current company for outstanding customer service skills.
Overview
8
8
years of professional experience
4030
4030
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Gadget Consultant (Sales Executive)
Gajeto (M) Sdn. Bhd.
04.2024 - Current
- Welcomed walk-in customers courteously.
- Responded to client needs by offering targeted item recommendations.
- Resolved customer issues including warranty replacements.
- Presented detailed information about products ensuring clarity on both positive aspects and limitations.
- Conducted weekly inventory and replenished goods.
- Ensured store cleanliness and maintained product organization.
Outlet Supervisor
CXT Group Sdn. Bhd. (GadgetHub)
10.2023 - 03.2024
- Maintained strong customer engagement to achieve consistent monthly sales targets.
- Compiled and maintained weekly store reports including sales, cleanliness, and staffing data.
- Handled recruitment advertising and staff training.
- Ensured staff executed duties efficiently in line with company's SOP.
Takaful Agent
AIA Public Takaful Berhad
10.2021 - 09.2023
- Cultivated connections with prospective clients through strategic networking efforts.
- Scheduled appointments with potential clients to drive sales closure.
- Conducted consistent follow-up with clients to build long-term business relationships.
- Engaged in regular training sessions to remain updated on industry trends and expanding bigger network.
Direct Sales Advisor
Astro (Measat Broadcast Network System Sdn. Bhd.)
08.2020 - 08.2021
- Greeted and engaged walk-in customers at the kiosk with Astro product details.
- Ran digital marketing campaigns promoting Astro products on Facebook and Instagram.
- Placed calls to customers to advertise Astro products.
- Oversee and ensure timely follow-up on customer submissions.
- Assisted in identifying and solving customer concerns.
Personal Financing Advisor
CIMB Bank Berhad
10.2019 - 08.2020
- Executed sales and marketing strategies for various banking products including financing and credit services.
- Executed online and offline marketing strategies to boost sales.
- Resolved walk-in customer queries, showcasing strong service etiquette.
- Ensure smooth application approval and disbursement process for customers.
- Completed tasks according to banking guidelines, regulations and financial acts.
General Retail Assistant
PLC Pet Lovers Centre Sdn. Bhd.
11.2016 - 11.2017
- Welcomed walk-in customers and provided assistance.
- Assisted customers in selecting appropriate items for pets need.
- Managed standard retail operations.
- Supported customers with product inquiries.
- Executed daily bank-in tasks and also compiled daily sales reports accordingly.
Education
Diploma - Teaching English as a Second Language (TESL)
Kolej Universiti Poly-Tech MARA
Kuala LumpurSijil Pelajaran Malaysia -
Maktab Rendah Sains MARA FELDA
Skills
- Customer Service
- Sales and Marketing
- Problem Solving
- Understanding Others Needs
- Microsoft Office
- Microsoft Word
- Microsoft Excel
Personal Information
- Age: 30
- License: B2
- Date of Birth: 29th July 1995
- Gender: Male
- Nationality: Malaysian
- Marital Status: Married with two children
Accomplishments
Promoted from sales assistant to executive level within 9 months due to excellency in customer service.
Certification
Diploma in Teaching English as a Second Language
Interests
Sales and Networking
Marketing
Timeline
Gadget Consultant (Sales Executive)
Gajeto (M) Sdn. Bhd.
04.2024 - Current
Outlet Supervisor
CXT Group Sdn. Bhd. (GadgetHub)
10.2023 - 03.2024
Takaful Agent
AIA Public Takaful Berhad
10.2021 - 09.2023
Direct Sales Advisor
Astro (Measat Broadcast Network System Sdn. Bhd.)
08.2020 - 08.2021
Personal Financing Advisor
CIMB Bank Berhad
10.2019 - 08.2020
General Retail Assistant
PLC Pet Lovers Centre Sdn. Bhd.
11.2016 - 11.2017
Diploma - Teaching English as a Second Language (TESL)
Kolej Universiti Poly-Tech MARA
Sijil Pelajaran Malaysia -
Maktab Rendah Sains MARA FELDA
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