Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Muhammad Nazrul Mubin Bin Khairul Jaffri

Cyberjaya

Summary

Dynamic Assistant Manager at McDonald's Malaysia with a proven track record in team management and performance coaching. Expert in employee training and relationship building, enhancing customer service quality. Successfully organized team activities to foster a positive workplace culture, driving staff engagement and productivity. Committed to maintaining high standards in sanitation and safety protocols.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Mcdonald Malaysia
Cyberjaya
06.2019 - 03.2025
  • Delegated work to staff, setting priorities and goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained new employees to perform duties.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.

Associate

7eleven
Kajang
01.2018 - 05.2019
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Built relationships with customers by providing friendly customer service.

Education

High School Diploma -

Sekolah Menengah Tinggi Kajang
Kajang
01-2016

Some College (No Degree) - Keselamatan Dan Kesihatan Pekerjaan

Lake View Collage
Bukit Merah Perak

Skills

  • Team management
  • Employee training
  • Customer service
  • Performance coaching
  • Inventory control
  • Team building
  • Problem-solving
  • Adaptability and flexibility
  • Relationship building

Accomplishments

  • Best Crew Of The Month
  • Chefs Ayam Goreng Competition
  • Perkhimatan Cemerlang

Certification

  • Shift Leadership Course
  • Crew Leader Development Course
  • Kursus Kesedaran Halal

Timeline

Assistant Manager

Mcdonald Malaysia
06.2019 - 03.2025

Associate

7eleven
01.2018 - 05.2019

High School Diploma -

Sekolah Menengah Tinggi Kajang

Some College (No Degree) - Keselamatan Dan Kesihatan Pekerjaan

Lake View Collage

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Muhammad Nazrul Mubin Bin Khairul Jaffri