KHAIRUL ALIMAN BIN ABDUL SAMAT

• Provide quality customer support through multiple channel such as call, digital, livechat and social media
• Acting as first line contact for emergency and serious cases such as accident, harassment, and other fatal cases.
• Gather information and investigate the case with victim and aggressor before escalating to safety department.
• Gather feedback from drivers and passengers, observe front line issues and report promptly to supervisors
• Providing and processing refunds once thorough checking has been carried out
• Support other department campaign when the need arise

• Working closely with Grab safety team and other stakeholders.

•Handle call promptly by providing accurate and timely information alternatives and solutions to customer on product and service

• Respond to customer queries and concern with the aim of achieving first call resolution.

• Follow up promptly with customer to resolve issue

• Provide customer feedback to respective business partners in order to improve customer experience

• Introduce and educate customer on the self-service/automated banking channels

• Perform after-call administration work.

• Register & process guests and their assigned rooms

• Up Selling guest rooms and promoting hotel services

• Communicate guests’ requests and complaints to the appropriate department

• Answer the phone at the front desk to respond to current and prospective guests’ needs

• Book reservations for individuals, families and groups as required

• Greet walk-in guests and guests with reservations when they arrive at the front desk

• Communicate guests’ requests and complaints to the appropriate department

• Aided in reducing accounting errors by meticulously auditing invoices, receipts, and other financial documents as part of the nightly reconciliation process.
• Managed guest requests efficiently while maintaining strict adherence to privacy regulations and confidentiality guidelines.
• Maintained thorough records of all nightly transactions, ensuring proper documentation for future reference.
• Improved guest satisfaction by promptly addressing concerns and resolving issues during night audit shifts.