Summary
Overview
Work History
Education
Skills
Timeline
Languages
Awards
Generic
MUHAMMAD NAZIRUL ASRAF MD NOR

MUHAMMAD NAZIRUL ASRAF MD NOR

Junior Technical Support

Summary

  • A confident and self-motivated professional with a strong background in politics, economics, social systems, and cultural communities. Experienced in various career options, hardworking, versatile, and ambitious individual excelling at following instructions from senior team members. Skilled at collaborative teamwork and willing to travel for the right opportunity. Seeking a position with a top-tier company that values excellence and innovation.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Junior Technical Support

Strateq Group Sdn. Bhd.
12.2023 - Current


  • Providing first-level technical support to customers, primarily through phone, email or a helpdesk system.
  • Responsibilities would include troubleshooting basic IT issues, diagnosing problems, and assisting customers with various software or hardware concerns. This role often requires a strong understanding of IT concepts, good communication skills, and the ability to work independently and collaboratively.

Site Supervisor

Kopon Construction & Renovation Works (KCRW)
10.2021 - 12.2023
  • To manage the day-to-day operations of constructions site and responsible for overseeing and managing all aspects of a construction project at the site level
  • To ensure all the projects are completed on time, within budget, and to the required quality standards, while also prioritizing safety and adherence to regulations.
  • Most of the our clients i from local authorities for instance MBPJ, MBSA, MBSJ, JKR in Selangor

Customer Services Professional

TM ONE, VADS BERHAD
01.2021 - 10.2021


  • Responsible for answering customer inquiries, resolving issues, and ensuring customer satisfaction
  • This role often involves providing technical support, handling complaints, and proactively identifying areas for service improvement.

Assistant Technical Support

Strateq Group Sdn. Bhd
07.2018 - 11.2020
  • Provide technical support system for petrol retail solutions. Basically, I had do troubleshoot and diagnose problem via phone, research solutions, apply methods, and run test on recent or new system to ensure that specific issues have been resolved. Among the client is Petron, Petronas stations across Malaysia.

Education

Sijil Pelajaran Malaysia (SPM) -

SMK Raja Muda Musa
Kuala Selangor, Selangor, Malaysia
01.2009 - 2011.12

Penilaian Menengah Rendah (PMR) -

SMK Raja Muda Musa
Kuala Selangor, Selangor, Malaysia
01.2007 - 2009.12

High School Diploma -

SMK Raja Muda Musa
Kuala Selangor, Selangor, Malaysia
04.2001 - 2013.12

Bachelor of Arts - International Relations

Universiti Malaysia Sabah
Kota Kinabalu, Sabah
04.2014 - 2017.08

Skills

Timeline

Junior Technical Support

Strateq Group Sdn. Bhd.
12.2023 - Current

Site Supervisor

Kopon Construction & Renovation Works (KCRW)
10.2021 - 12.2023

Customer Services Professional

TM ONE, VADS BERHAD
01.2021 - 10.2021

Assistant Technical Support

Strateq Group Sdn. Bhd
07.2018 - 11.2020

Bachelor of Arts - International Relations

Universiti Malaysia Sabah
04.2014 - 2017.08

Sijil Pelajaran Malaysia (SPM) -

SMK Raja Muda Musa
01.2009 - 2011.12

Penilaian Menengah Rendah (PMR) -

SMK Raja Muda Musa
01.2007 - 2009.12

High School Diploma -

SMK Raja Muda Musa
04.2001 - 2013.12

Languages

Malay
English
Arabic

Awards

  • Best Student in Business Study and Geography Subjects (STPM), 12/2013
  • Excellent Student in STPM, 12/2013
  • Representative in Pentaque (State-Level), 09/2013
  • Representative in Academy Tax Malaysia (State-Level), 09/2013
  • Volunteering as a Liaison Officer to Contingent of Timor Leste at ASEAN PARA Games 2017, 08/2017

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MUHAMMAD NAZIRUL ASRAF MD NORJunior Technical Support