Altea (World Tracer)
Muhammad Nasrul Naim Bin Mohamad
Customer Services Officer
Nilai-Negeri Sembilan
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Customer Services Officer
Aerodarat Services SDN BHD
Sepang-Selangor
08.2018 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Created and maintained customer service policies and procedures, contributing to improved customer retention.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
Telemarketing Sales Representative
Resources Entity SDN BHD(ASTRO)
Kuala Lumpur
01.2018 - 09.2018
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered calls, took messages, and transferred calls to correct individuals.
- Recorded contact information of customers and potential customers in internal database.
Supervisor
Kafe Impian
Nilai- Negeri Sembilan
01.2016 - 12.2017
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Diploma - Marketing
Politeknik Port Dickson
Port Dickson 06.2012 - 06.2015
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Desa Cempaka
Nilai 01.2007 - 12.2011
Skills
Complaint resolution
undefinedSoftware
Microsoft Word
Microsoft Excel
Timeline
Customer Services Officer
Aerodarat Services SDN BHD
08.2018 - Current
Telemarketing Sales Representative
Resources Entity SDN BHD(ASTRO)
01.2018 - 09.2018
Supervisor
Kafe Impian
01.2016 - 12.2017
Diploma - Marketing
Politeknik Port Dickson
06.2012 - 06.2015
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Desa Cempaka
01.2007 - 12.2011
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