Muhammad Najmi Johari
Operation Support
Shah Alam
Summary
Competent Telecommunications Technician bringing 2 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic with a background studies of Electronic Engineering.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Assistant Manager of Operations
TM Berhad
05.2022 - Current
- Manage contact center system and voice from various system mainly AMEYO
- Perform troubleshoot for telephony system mainly AMEYO.
- Conduct Planned Maintenance for all telephony components, as well as perform weekly checklist on all telephony components in the Call Center systems.
- Monitor and evaluate server performance in order to ensure proper administration of activities.
- Analyze performance reports to ensure preventative maintenance is performed.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Trainee Client Services
Telekom Malaysia
10.2021 - 04.2022
- Prepare monthly report for client
- Check & report the trouble ticket made by a client
- Monitor the internet for the PKSK program
Internship Student
Kejuruteraan Bintai KIndenko Sdn Bhd
04.2021 - 07.2021
- Prepare costing for tender submission
- Prepare costing for project implementation
- Prepare design calculation for client approval
- Supervision work at site on the installation work
Education
Bachelor of Engineering (Hons) Electronics -
Multimedia University
Cyberjaya, Selangor, Malaysia 01.2017 - 04.2021
Skills
Fast Learner
Teamwork and Collaboration
Customer Service
Software Quality Assurance
Root Cause Analysis
System Troubleshooting
Failure Analysis
Accomplishments
- Cyber School Hopping, Director of the Program, 2020
- Sijil Pelajaran Malaysia (SPM), MARA Junior High School (MJSC) Beseri, 2014-01-01, 2015-01-01, 3A
- Fancy Pyjama Night, Treasurer of the Program, 2019
- MMU Campus Festival, Activity & Games committee of the Program, 2019
- Yayasan Telekom Scholar, 2017
Timeline
Assistant Manager of Operations
TM Berhad
05.2022 - Current
Trainee Client Services
Telekom Malaysia
10.2021 - 04.2022
Internship Student
Kejuruteraan Bintai KIndenko Sdn Bhd
04.2021 - 07.2021
Bachelor of Engineering (Hons) Electronics -
Multimedia University
01.2017 - 04.2021