UBS
MUHAMMAD NAJIB MOHD ZULKARNAINI
Shift Supervisor
Kuantan,Pahang
Summary
Results-driven and strategic supervisor with a proven background in overseeing and optimizing diverse business operations. Known for leading high-performance teams and implementing effective strategies to drive productivity and achieve organizational objectives. Strong analytical and problem-solving skills coupled with excellent communication abilities. Keen to leverage expertise in driving operational excellence and contributing to the overall success of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Seri Menanti Enterprise
Kuantan
09.2017 - Current
- Handle customer complaints, provide appropriate solutions and do follow-up to resolve any issue
- Provide clear and concise information regarding product selling when needed
- Understand station equipment and systems used, enable to troubleshoot issues and ensure proper operation
- Supervise daily wet and dry stock, including petrol, lubricants, snacks, and non-alcoholic beverages, using the RedPrairie System
- Ensuring station has adequate of shops and fuel stock, order supplies whilst minimize waste
- Maintaining accurate reports of financial transaction, inventory and safety inspections are crucial for regulatory compliance and accountability
- Well-trained to respond toward safety incidents such as fuel spills, ensuring safety of both customers and staffs
- Maintain safe working environment, followed by safety protocols and ensure station complies with all relevance regulation and environment standard
- Manage accounts receivable and payable from local suppliers
- Conduct brief interviews, provide on-site training and supervising staff
- Build and lead a productive team.
Trainee
Permodalan Nasional Berhad
PNB Tower
03.2017 - 06.2017
- Engaged in the comprehensive management of the MASM 2017 event in Temerloh, Pahang
- Conducted documentation pre-event, including site visits and hotel reservations for staff members
- Managed post-event documentation, and coordinating gift submissions via phone communication
- Provided support in administrative tasks, particularly in updating data for linked local schools.
Education
Bachelor of Business Administration - International Business
01.2015 - 1 2017
Diploma in Business Studies - undefined
01.2012 - 1 2015
Skills
Microsoft Office (Word, Excel, PowerPoint)undefined
Certification
Site Operation Workshop, Shell Mobility Learning Solution, 2018, 5-week workshop for Shell station managers or supervisors. 3-day on-site training in-depth training on station operations. Facilitate group work with participants organized into groups of 6.
References
Puan Sabariah binti Mohd Nor, Employer at Seri Menanti Enterprise, +60122020685
Software
Timeline
Shift Supervisor - Seri Menanti Enterprise
09.2017 - Current
Trainee - Permodalan Nasional Berhad
03.2017 - 06.2017
Universiti Teknologi MARA (UiTM) - Bachelor of Business Administration, International Business
01.2015 - 1 2017
Universiti Teknologi MARA (UiTM) - Diploma in Business Studies,
01.2012 - 1 2015
Site Operation Workshop, Shell Mobility Learning Solution, 2018, 5-week workshop for Shell station managers or supervisors. 3-day on-site training in-depth training on station operations. Facilitate group work with participants organized into groups of 6.
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