MUHAMMAD NAIM ROAZMAN

Roles and Responsibilities

- Govern/ Influence AUNZ scorecard
- Project/ Program management
- Return and COD Lead
- Customer Escalation Manager
- Retail/Partner On boarding
- Process Improvements
- Automations
- Tool Migrations
- Subject Matter Expert for Retail Order Management and Returns

Achievements

COD Cost Reduction

Reduce COD Q2 YoY by 50% (1.4m to 700k USD)

Reduce COD Q3 YoY by 50% (900k to 450k USD)

PB Tech Retail Onboarding

Aligned with internal and PB on setting up the tech support, product readiness, return process, logistic and account financial readiness.

Set up the account process to ensure the orders can be downloaded and invoiced.

Aligned with the customer on the point of contact and executive escalation processes for PB to reach out to Dell.

ANZ Warranty Start Date Correction for Systems Orders

Warranty start date will be corrected based on windows activation data
Warranty Correction will only cover retail model (Inspiron, XPS, Alienware and G series) sold through AUNZ consumer retail segment
Correction will only be done for units less than 1 year

Corrected more then 8k Service Tag

Awards

11 Inspire Awards

Roles and Responsibilities

- After Sales Support for Australia and New Zealand (ANZ)
- Handle 3 Retail Accounts Operationally The Good Guys/ Noel Leeming and Costco
- Work Cross Functionally with Teams in North America/ Brazil/ India/Malaysia for process improvements/automation for Order Management, Order Invoicing and Projects
- Find/Create Opportunities to provide better Customers Experience via automation/process improvements
- Engage with Manufacturing Team in China and Malaysia on Parts Inventory/ allocation for Systems(Laptop/Desktop) , Display , and Client Peripherals
- Ensure Retailer Receive their products and invoices on time
- Engage with Customer and Care Team on reverse logistics or credit claims
- Engage with Finance Team to ensure there is sufficient credit and no overdue hold to ensure retailers orders flow smoothly.
- Oversee Product Submission to Retailer
- Run Individual Projects for automations such as Macros and RPA.- After Sales Support for Australia and New Zealand (ANZ) - Handle 3 Retail Accounts Operationally The Good Guys/ Noel Leeming and Costco

- Work Cross Functionally with Teams in North America/ Brazil/ India/Malaysia for process improvements/automation for Order Management, Order Invoicing and Projects

- Find/Create Opportunities to provide better Customers Experience via automation/process improvements

-Engage with Manufacturing Team in China and Malaysia on Parts Inventory/ allocation for Systems(Laptop/Desktop) , Display , and Client Peripherals

- Ensure Retailer Receive their products and invoices on time - Engage with Customer and Care Team on reverse logistics or credit claims

-Engage with Finance Team to ensure there is sufficient credit and no overdue hold to ensure retailers orders flow smoothly.

- Oversee Product Submission to Retailer

- Run Individual Projects for automations such as Macros and RPA.

Achievements

Retailer EDI Invoice Automation (RPA)

Saved 338hrs/year

Act as an SME and provide guidance to RPA developer

Sales Force Integration For Ops and Sales team

Act as an SME and work cross-functionally on integrating the tools for Ops and Sales

Test run CPFR, forecasting etc

Internal Sales Tool Migration

Act as an SME for AUNZ Ops and Sales team

Ensure the tool migration successfully to meet business requirements

Awards

1 Game Changer Awards

13 Inspire Awards

Roles and Responsibilities

- After Sales Support for Australia and New Zealand (ANZ)
-To enhance/improve/automate current process for Data analysis and Data Crunching
- To ensure that retailers receive their freight on time
- To provide alternative solutions to expedite or escalate an unexpected or an urgent situation
-To provide a solution/improvement that could be made to enhance employee productivity and customers experience
-Processing and validating Purchase Order
-Uploading EDI invoices to retailer

Achievements

Semi Automate Purchase Order Processing

Reduce 83% of manual work (24 to 4 steps)

Increased productivity by 38% (from 8 to 5 hours)

Reduce the amount of wrong Po process, human error etc.

Semi Automate EDI Template Creation

Reduce 77% of manual work (22 to 5 steps)

Increase productivity by 63% ( from 40 to 15mins)

Reduce the amount of wrong invoice upload, human error etc.

Awards

5 Inspire Awards

-Automated on hand Inventories and Demand Profile for APJ Region
- Analyze Data Trend such as APJ on hand inventories and APJ Demand Profile
-Cross Check Part Not Available(PNA) Against Excess and Obsolete(E&O) and E&O against New Buy
-Identifying and Comparing Risk between system recommendation and Planners review
-Assist in Creating and sending out reports throughout my teams