Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
MUHAMMAD MUNAWAR BIN ZAKARIA ADAM

MUHAMMAD MUNAWAR BIN ZAKARIA ADAM

PEKAN PAHANG

Summary

Strategic Executive brings expansive experience overseeing telesales operations and growth. Supports lead pipeline with thorough product knowledge and catered recommendations. Develops high-performing teams in alignment with corporate objectives.

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

7
7
years of professional experience

Work History

Telesales Executive

UTS MARKETING SOLUTIONS SDN BHD
KUALA LUMPUR
04.2025 - Current
  • Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
  • Maintained a database of prospects and current clients for tracking purposes.
  • Conducted market research to identify new opportunities for business growth.
  • Conducted regular outreach activities including outbound calls, emails, text messages. for lead generation purposes.
  • Updated internal databases with relevant customer account details following each interaction.

Production Operator

ATA INDUSTRIES M SDN BHD
PASIR GUDANG
09.2020 - 09.2021
  • Performed regular inspections of production machinery to ensure optimal performance.
  • Collaborated with team members to increase efficiency and productivity on the production line.
  • Conducted regular maintenance checks on machines used in the production process including lubrication tasks and minor repairs.
  • Communicated effectively with supervisors regarding work progress, challenges, and any potential safety concerns.

Administrative Assistant

FAMA PEKAN
PEKAN PAHANG
01.2018 - 05.2018
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed database systems containing customer contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered questions from customers regarding products and services offered by the company.

Education

DIPLOMA MANAGEMENT AND PLANTATION

UNIVERSITI TEKNOLOGI MARA
MELAKA
12-2018

Skills

  • Customer relationship management
  • Database management
  • Effective communication
  • Time management
  • Professionalism
  • Performance-driven
  • Documentation
  • Presentation skills
  • Production efficiency
  • Lead generation
  • Document confidentiality
  • Event planning
  • Team collaboration
  • Objection handling
  • Target achievement
  • Persuasion techniques
  • Script memorization
  • Analytical thinking
  • Stress management
  • Data entry
  • Communication skills
  • Outbound and inbound calls
  • Active listening
  • Positive attitude
  • Adaptability
  • Call center experience
  • Data entry efficiency
  • Reliability
  • Service oriented
  • Problem-solving
  • Quick thinking
  • Quality assurance

Languages

Malay
First Language
English
Advanced
C1

Timeline

Telesales Executive

UTS MARKETING SOLUTIONS SDN BHD
04.2025 - Current

Production Operator

ATA INDUSTRIES M SDN BHD
09.2020 - 09.2021

Administrative Assistant

FAMA PEKAN
01.2018 - 05.2018

DIPLOMA MANAGEMENT AND PLANTATION

UNIVERSITI TEKNOLOGI MARA

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MUHAMMAD MUNAWAR BIN ZAKARIA ADAM