Summary
Overview
Work History
Education
Skills
Personal Information
Custom
Timeline
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MUHAMMAD MUHAIMIN SHAH BIN ABDUL RAHMAN

MUHAMMAD MUHAIMIN SHAH BIN ABDUL RAHMAN

TEAM LEADER
BANDAR TEKNOLOGI KAJANG

Summary

Dynamic team leader with a proven track record in directing workgroup activities and fostering a collaborative environment. Expertise in developing strategic initiatives, providing comprehensive training, and setting measurable goals while actively seeking team feedback to drive continuous improvement. Exceptional interpersonal and communication skills facilitate clear articulation of goals and vision, ensuring alignment and motivation across all levels. Recognized as a problem solver, networker, and consensus builder, consistently delivering results through effective teamwork and innovative solutions.

Overview

4
4
years of professional experience

Work History

Internship Programme

Zoo Taiping & Night Safari
  • In charge of animal health, diet and management.
  • Control the medication and diet control of animal with veterinary department.
  • As a laboratory and science officer for the zoo' animal clinic.
  • Responsible for the public relationship of the zoo.
  • Responsible in organizing zoo's internal and external activities.

Human Resource Clerk

Karib Dagang Sdn Bhd
  • In charge of employee welfare
  • Managing employee payroll
  • Managing interview for new worker
  • Responsible in company's projects
  • Responsible in helping company's sales and operation department
  • Managing simple company's account.
  • Managing in company's management

Part-Time Staff

KFC Malaysia Sdn Bhd
  • Working in back-up department which responsible in preparing KFC's product
  • Responsible in attending all the course organized by KFC
  • Involving in KFC's event (indoor and outdoor) as instructed by restaurant manager

Outlet Executive

Celcom Retail Sdn Bhd
  • Providing customer service to new and existing customer
  • Performing sales to new and existing customer
  • Performing technical assistance to customer regarding telecommunication tools and technical issues.
  • Performing administration work at outlet
  • Performing marketing for Celcom's product inside and outside outlet.

Team Leader

Aegis BPO Malaysia Sdn Bhd
  • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Is available for employees who experience work and/or personal problems providing appropriate coaching, direction and resolution.
  • Ensures employees have appropriate training and other resources to perform their jobs.
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
  • Prepares warnings and communicates effectively with employees on warnings and makes appropriate decisions relative to corrective action as required.
  • Assists the manager with daily operation of the call center.
  • Works as a leader of special or ongoing projects that are important to process improvement.
  • Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

Team Leader

United Telesales Marketing Sdn Bhd
  • Facilitate direct sales by instructing team members to inform existing customers about new arrivals in the company and encouraging them to make sales
  • Take orders made by customers and ensure that they are successfully delivered to them in due time
  • Follow up sales delivery to customers and inquire about their user experience of goods purchased, making use of their feedback in rating customer satisfaction
  • Ensure proper documentation in the information system in due time and check through them for accuracy
  • Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results
  • Ensure that customers are treated cordially and are held in high esteem in order to make them patronize the company continuously
  • Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
  • Evaluate sales records periodically to make balances and ensure that sales figures tally with number of goods sold

Customer Service Advocate

Teledirect
  • Company Overview: Google Project
  • Confer with customers by telephone, chat and email to provide information about products or services, troubleshoots, or obtain details of complaints.
  • Handling account related issue regarding Google Adwords and its related product (Merchant Center, Google Analytics and etc).
  • Manage inquiry regards to the others Google's product (non-online marketing).
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Providing advice for the advertisers regards to the online marketing via Google networks and products.
  • Achieve results through teamwork
  • Maintain composure in escalated situations
  • Operate accurately & efficiently in a fast paced environment
  • Handle multiple responsibilities at one time
  • Google Project

Team Leader

TDCX Malaysia
  • Work scope within Google Ads, Google Analytics, Merchant Centre (Google Shopping) and other related Google's owned tools for Google Ads.
  • Set clear team goals and KPIs
  • Delegate tasks and set project deadlines
  • Oversee day-to-day teams' operation and performance
  • Do regular performance evaluation
  • Create a health and motivating work environment and atmosphere
  • Develop a well designed and motivating evaluation program
  • Communicate with teams about their performance
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members' feedback and resolve any issues or conflicts
  • Plan and organize team building activities
  • Conducting weekly/monthly/quarterly performance reviews.
  • Conducting training of team members to maximize their potential
  • Conducting interview for new joiners

Senior Team Leader

TDCX Malaysia
  • Work scope within Google Ads, Google Analytics, Merchant Centre (Google Shopping) and other related Google's owned tools for Google Ads.
  • Directs, administers and controls the day to day operations and activities of facilities and programs in an assigned area.
  • Provides leadership, support and guidance to facility management.
  • Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
  • Participates in the implementation of divisional and company initiatives and strategies
  • Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy.
  • Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company.
  • Implements location-specific and area quality goals and action plans in order to achieve quality standards.
  • Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent
  • Manages the staffing through the appropriate hiring, firing, and disciplinary actions in collaboration with HR.
  • Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
  • Ensures a strong and robust communications process between all managers and staff within the area and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to support staff.
  • Manages profit and loss for each assigned location including optimal performance of facility operations to achieve or exceed budgets and key performance indicators
  • Implements business initiatives including prompt corrective action plans for locations with below threshold performance.
  • Reviews analysis of performance including financial and productivity data for area and makes the appropriate changes in strategies, goals, and objectives responding to current status and conditions.
  • Ensures all employees receive the appropriate training and education, including ongoing compliance training.

Team Leader

Byte Precision Sdn Bhd
07.2021 - Current


  • Manage a team of Operations specialists; lead day-to-day operations and ensure timely execution of tasks that handles both content moderation & handling content creator appeal request
  • Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize the cross-market team-working process to ensure content strategy enforcement, content productivity and quality, as well as efficiency goals to be met.
  • Cooperate with cross-functional teams to ensure smooth operation and achieve targets.
  • Track operational KPIs across teams.
  • Track, monitor and report team and individual performance.
  • Coach and develop direct reports; support performance management.
  • Plan and execute Team Building Activities and build a positive work culture.
  • Lead the team to perform policy, process & strategy localization, use RCA, data analysis & deep dives to strengthening the team's understanding and performance, establish and maintain content criteria in various markets, provide professional suggestions for optimization.

Education

BACHELOR OF SCIENCE WITH HONOURS - BIOTECHNOLOGY

UNIVERSITI MALASIA SABAH
SABAH
10.2012

PRE-U - LIFE SCIENCE

PERAK MATRICULATION COLLEGE
04.2009

SPM - SCIENCE

SMK BUKIT MERCHU
01.2007

Skills

Proficient in Microsoft Office

Cross-functional collaboration

Flexibility in dynamic environments

Effective presentations

Results-driven approach

Effective multitasking

Creative problem-solving

Collaborative teamwork

Adaptable learner

Rapid skill acquisition

Computer literacy

Problem-solving

Personal Information


  • Date of Birth: 29th MARCH 1990
  • Gender: Male

Custom

  • Assoc. Prof. Dr. Jualang @Azlan Abdullah Bin Ganzau, Lecturer, Biotechnology Department, School of Science and Technology, Universiti Malaysia Sabah., azlanig@ums.edu.my, +6088-320000 Ext: 5729
  • Roslina Jawan, Lecturer, Biotechnology Department, School of Science and Technology, Universiti Malaysia Sabah., roslinaj@ums.edu.my, +6-088-320000 Ext:5649
  • Assoc. Prof. Dr. Zaleha Abdul Aziz, Deputy Dean (Academic & International Affairs), School of Science and Technology, Universiti Malaysia Sabah., zalehaaz@ums.edu.my, +6-088-320000 ext: 5879; +6-088-320304
  • Pn. Mazwin Binti Marjan, Assistance Curator, Zoo Taiping & Night Safari, Taiping, Perak, +60197111701
  • MR. PETER RAJ, GCAP Trainer, Graduate Career Accelerated Program (GCAP), pet611@gmail.com, +6012288560
  • Pn. Suzly Anna Abd Shariff, Outlet Manager of Celcom Retail Sdn Bhd, Celcom Retail Sdn Bhd, suzlyanna.celcom.com.my, +60192922999
  • Mr. Naresh, Assistance Manager of Aegis BPO Malaysia Sdn Bhd, Aegis BPO Malaysia Sdn Bhd, +60166583831
  • Mr. Jamil, Assistance Manager of UTS Sdn Bhd, UTS Sdn Bhd, +60126175290
  • Ms. Fatin, Team Leader of Teledirect (Google Project), Teledirect Telecommerce Sdn Bhd, +60176158179
  • Ms. My Ha Boi (Niki), Operation Manager of TDCX Malaysia, TDCX Malaysia, +60109333960, mboi@google.com
  • Mr. Syafiq Ashraf Mustafa, Group Lead of Byte Precision Sdn Bhd, Byte Precision Sdn Bhd, +60169232547, Syafiq.mustafa@bytedance.com

Timeline

Team Leader

Byte Precision Sdn Bhd
07.2021 - Current

Internship Programme

Zoo Taiping & Night Safari

Human Resource Clerk

Karib Dagang Sdn Bhd

Part-Time Staff

KFC Malaysia Sdn Bhd

Outlet Executive

Celcom Retail Sdn Bhd

Team Leader

Aegis BPO Malaysia Sdn Bhd

Team Leader

United Telesales Marketing Sdn Bhd

Customer Service Advocate

Teledirect

Team Leader

TDCX Malaysia

Senior Team Leader

TDCX Malaysia

PRE-U - LIFE SCIENCE

PERAK MATRICULATION COLLEGE

BACHELOR OF SCIENCE WITH HONOURS - BIOTECHNOLOGY

UNIVERSITI MALASIA SABAH

SPM - SCIENCE

SMK BUKIT MERCHU

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