MUHAMMAD MIRZA WARID BIN HAIROL NIZAM
Network Technical Support
Batu Pahat,01
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Netwrok Support
Technet Sdn Bhd
01.2024 - 02.2024
- Collaborated with IT team to design and implement new networking solutions for increased efficiency.
- Provided exceptional customer support by quickly diagnosing and resolving technical issues for a diverse user base.
- Troubleshot failed drives, warnings and unscheduled reboots.
- Monitored network hardware operations to evaluate proper configuration.
Customer service in Maxis center
Maxis Telecommunication
1 2023 - 12.2023
- Provided empathetic support to customers during challenging situations, fostering trust and loyalty.
- Facilitated seamless transactions by accurately processing customer orders, payments, and refunds.
- Implemented problem-solving techniques for swift resolution of customer complaints and concerns.
- Streamlined communication channels for improved client experiences and higher retention rates
- Managed multiple tasks simultaneously, prioritizing workload effectively to meet deadlines
Unifi Installer
Telekom Malaysia
07.2020 - 09.2022
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Operated tools, equipment, and machinery according to safety standards.
Education
Diploma in Engineering Telecomunication - Engineering Electronic Telecomunication
POLITEKNIK MERLIMAU MELAKA
Melaka Tengah, 01 01.2018 - 04.2020
Bachelor of Telecommunication Engineering Technology with Honours - Engineering Electronic Telecomunication With Honor
UNIKL BMI
Kuala Lumpur 01.2023 - 04.2026
Skills
Microsoft Excel
Fiber Installation
Doing the direct sell
Video editing
Photography
Proficiency in using cable strippers, crimping tools, and Ethernet cable testers
Knowledge of T568A and T568B wiring standards
Strong attention to detail to ensure accurate wire arrangement and connection
Ability to troubleshoot and resolve termination issues effectively
Network Troubleshooting
IP Addressing
LAN and WAN Technologies
Wireless Networking
Hardware Installation
Awards
The best installer in Melaka given by Telekom Malaysia
References
- FARAH, 011-5501 4946
- SHAHIDATUL MASLILIYANA, 012-352 4909
Timeline
Netwrok Support
Technet Sdn Bhd
01.2024 - 02.2024
Bachelor of Telecommunication Engineering Technology with Honours - Engineering Electronic Telecomunication With Honor
UNIKL BMI
01.2023 - 04.2026
Unifi Installer
Telekom Malaysia
07.2020 - 09.2022
Diploma in Engineering Telecomunication - Engineering Electronic Telecomunication
POLITEKNIK MERLIMAU MELAKA
01.2018 - 04.2020
Customer service in Maxis center
Maxis Telecommunication
1 2023 - 12.2023