MUHAMMAD MIRZA WARID BIN HAIROL NIZAM
Network Technical Support
Batu Pahat,01
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Netwrok Support
Technet Sdn Bhd
01.2024 - 02.2024
- Collaborated with IT team to design and implement new networking solutions for increased efficiency.
- Provided exceptional customer support by quickly diagnosing and resolving technical issues for a diverse user base.
- Troubleshot failed drives, warnings and unscheduled reboots.
- Monitored network hardware operations to evaluate proper configuration.
Customer service in Maxis center
Maxis Telecommunication
1 2023 - 12.2023
- Provided empathetic support to customers during challenging situations, fostering trust and loyalty.
- Facilitated seamless transactions by accurately processing customer orders, payments, and refunds.
- Implemented problem-solving techniques for swift resolution of customer complaints and concerns.
- Streamlined communication channels for improved client experiences and higher retention rates
- Managed multiple tasks simultaneously, prioritizing workload effectively to meet deadlines
Unifi Installer
Telekom Malaysia
07.2020 - 09.2022
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Operated tools, equipment, and machinery according to safety standards.
Education
Diploma in Engineering Telecomunication - Engineering Electronic Telecomunication
POLITEKNIK MERLIMAU MELAKA
Melaka Tengah, 01 01.2018 - 04.2020
Bachelor of Telecommunication Engineering Technology with Honours - Engineering Electronic Telecomunication With Honor
UNIKL BMI
Kuala Lumpur 01.2023 - 04.2026
Skills
Microsoft Excel
Awards
The best installer in Melaka given by Telekom Malaysia
References
- FARAH, 011-5501 4946
- SHAHIDATUL MASLILIYANA, 012-352 4909
Timeline
Netwrok Support
Technet Sdn Bhd
01.2024 - 02.2024
Bachelor of Telecommunication Engineering Technology with Honours - Engineering Electronic Telecomunication With Honor
UNIKL BMI
01.2023 - 04.2026
Unifi Installer
Telekom Malaysia
07.2020 - 09.2022
Diploma in Engineering Telecomunication - Engineering Electronic Telecomunication
POLITEKNIK MERLIMAU MELAKA
01.2018 - 04.2020
Customer service in Maxis center
Maxis Telecommunication
1 2023 - 12.2023
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