Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
MUHAMMAD LUTFI BIN MOHD YATIM

MUHAMMAD LUTFI BIN MOHD YATIM

CYBERJAYA, SELANGOR

Summary

Meticulous Mobile Phone Technician with 4 years helping private consumers and business customers get up and running after device failures strike. Well-versed in best practices and repair protocols for iOS based smartphones. Trusted to handle devices with privacy and security, consistently maintaining customer confidentiality. I am seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Sales Manager

ASYRAF HIGHTECH ELECTRONICS
04.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
  • Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.

Sales Executive

KABINET DAPUR MURAH MURAH
04.2020 - 03.2022
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Met existing customers to review current services and expand sales opportunities.
  • Negotiated prices, terms of sales and service agreements.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Sales Assistant

ASYRAF HIGHTECH ELECTRONICS
02.2018 - 03.2020
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Internship Student

HONDA MALAYSIA
07.2017 - 01.2018
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Analyzed problems and worked with teams to develop solutions.

Barista

MCDONALD
12.2014 - 03.2015
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

DIPLOMA IN MECHANICAL ENGINEERING

DRB-HICOM UNIVERSITY
PEKAN, PAHANG
06.2017

SMK KAMPUNG GELAM
TG KLING, MELAKA
2014

Skills

  • Coaching and Mentoring
  • Business Development and Planning
  • Product Knowledge
  • Goals and Performance
  • Time Management
  • Market Research
  • Direct Sales
  • Retail Knowledge
  • Order Management
  • Supplier Relations
  • Excellent Communication Skills

Languages

Malay
Proficient
C2
English
Upper intermediate
B2

Timeline

Sales Manager

ASYRAF HIGHTECH ELECTRONICS
04.2022 - Current

Sales Executive

KABINET DAPUR MURAH MURAH
04.2020 - 03.2022

Sales Assistant

ASYRAF HIGHTECH ELECTRONICS
02.2018 - 03.2020

Internship Student

HONDA MALAYSIA
07.2017 - 01.2018

Barista

MCDONALD
12.2014 - 03.2015

DIPLOMA IN MECHANICAL ENGINEERING

DRB-HICOM UNIVERSITY

SMK KAMPUNG GELAM

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